Breaking News & Online Features

E-commercePayments

SQUARE LAUNCHES PAYMENTS SDK, ENABLING DEVELOPERS TO PROCESS PAYMENTS WITH SQUARE IN THEIR MOBILE APPS

January 9, 2019
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Data SecurityDigitalIndustry Trends

BlackBerry Survey Finds Consumers Don’t Trust Connected Devices to Keep Data Safe

January 9, 2019
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Customer ServiceIndustry NewsOperations and Logistics

Staples Canada unveils new concept store in the heart of Toronto

January 8, 2019
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AdvertisingPayments

Now just a brand symbol, they’ve dropped their name…

January 8, 2019
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Data AnalyticsIndustry Trends

Statistics Canada – The Chief Statistician’s Top 10 for 2018

January 4, 2019
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Operations and Logistics

Toronto Butler Service Alfred Partners with PenguinPickUp

January 2, 2019
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DigitalIndustry News

L’Oréal Canada is launching the first Canadian edition of the Women in Digital program

December 19, 2018
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Content MarketingDigital

OpenText Streamlines Collaboration for Marketers

December 19, 2018
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Engagement & AnalyticsLoyaltyPayments

Amadeus, Points announce strategic partnership to help airlines unlock greater economics from loyalty programs

December 18, 2018
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Industry Trends

New Report Provides brands with tech insights for the New Year

December 18, 2018
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FulfillmentMailing Logistics

Amazon Announces New Fulfillment Centre in Edmonton

December 18, 2018
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Customer ServiceExperiential Marketing

Four Seasons Expands Award-Winning Chat Service with the Addition of New Channels

December 18, 2018
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Applied AIExperiential Marketing

Unique AI module to analyze sentiment and trends in live chat interactions

December 17, 2018
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E-commerceRetail

The End of Free Returns? Top 10 eCommerce Trends That Will Impact Retailers, Consumers in 2019

December 17, 2018
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Disruptive TechnologyFinancial Services

National Bank Insurance partners with Breathe Life to redefine the purchase of life insurance

December 14, 2018
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Contact ManagementIndustry TrendsWorkforce Management

Generation Gap is Shrinking When It Comes to Patience with Call Centres

December 14, 2018
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Gifts & RewardsHoliday Marketing

Prepaid Cards Top Canadian Wish Lists this Holiday Season

December 13, 2018
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LoyaltyRetail

Lightspeed Loyalty Designed for Independent Businesses Makes Its Debut

December 13, 2018
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CONTENT CATEGORIES

PRINT EDITION HIGHLIGHTS | NOVEMBER 2018

November 2018 IssuePayments

Why merchants can ignore the cryptocurrency hype (for now)

November 23, 2018
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FundraisingNovember 2018 Issue

Truly touching the donor: The benefits of blending digital and mail personalization

November 23, 2018
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Customer CentricityNovember 2018 Issue

The path to customer centricity

November 23, 2018
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AdvertisingIndustry TrendsNovember 2018 Issue

The Big Shift: The old brand-building model is dead

November 23, 2018
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FundraisingNovember 2018 Issue

Can smaller NFPs compete with foundations?

November 23, 2018
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FundraisingNovember 2018 Issue

Fundraising: Integrating offline and online channels

November 23, 2018
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FundraisingNovember 2018 Issue

The Heart & Stroke Lottery’s winning formula

November 23, 2018
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November 2018 IssuePayments

Enabling e-commerce with digital payments Smaller Canadian companies may be missing out

November 23, 2018
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FundraisingNovember 2018 Issue

Content is QUEEN in Engaging High Value Donors

November 23, 2018
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FundraisingNovember 2018 Issue

Are Canadians Less Charitable?

November 23, 2018
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November 2018 Issue

2019 federal election prediction: smarter marketing and fundraising

November 23, 2018
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Print Edition Highlights | October 2018

Data AnalyticsEngagement & AnalyticsMarketing AutomationOctober 2018 Issue

The Evolution of Data Science

October 26, 2018
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Customer Relationship ManagementOctober 2018 Issue

The Evolution of Relationship Marketing

October 26, 2018
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Customer CentricityData AnalyticsOctober 2018 Issue

How Union Gas used data and analytics to reinvigorate a paperless billing campaign

October 26, 2018
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October 2018 IssueTargeting and Acquisition

Marketing Across Generations

October 26, 2018
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Customer CentricityOctober 2018 Issue

Invest in Support to Grow Loyalty

October 26, 2018
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Customer CentricityOctober 2018 Issue

Agent Engagement: The Key to Better Outcomes

October 26, 2018
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October 2018 Issue

Thank You For 30 Great Years

October 26, 2018
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October 2018 Issue

Direct Marketing’s Bright Future in Canada

October 26, 2018
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October 2018 Issue

DM: It’s Personal for Air Miles

October 26, 2018
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October 2018 Issue

Contact Centres: 30 Years of Looking Both Ways

October 26, 2018
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October 2018 Issue

François Gaumond on 30 years of Personalization

October 26, 2018
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October 2018 Issue

Congrats from Jan Kestle

October 26, 2018
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Print Edition Highlights | September 2018

September 2018 IssueWorkforce Management

The blueprint for accelerated supervisor success

September 10, 2018
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September 2018 IssueWorkforce Management

How to optimize agent hiring and retention

September 10, 2018
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September 2018 IssueWorkforce Management

Eight steps to improve agent performance

September 10, 2018
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September 2018 IssueWorkforce Management

Keeping contact centre employees engaged

September 10, 2018
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September 2018 IssueWorkforce Management

Ending the contact centre “tug of war”

September 10, 2018
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Customer Relationship ManagementSeptember 2018 Issue

National Bank of Canada’s customer-first digital transactions

September 10, 2018
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Customer Relationship ManagementSeptember 2018 Issue

The marketing time bomb

September 10, 2018
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Customer Relationship ManagementSeptember 2018 Issue

The changing landscape of consumer insights

September 10, 2018
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Direct MailSeptember 2018 Issue

A miracle (marketing) cure

September 10, 2018
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Direct MailSeptember 2018 Issue

Direct mail still best way to reach out to customers

September 10, 2018
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Direct MailSeptember 2018 Issue

Dimensional mail: marketing’s buffet lobster

September 10, 2018
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Customer CentricitySeptember 2018 Issue

Defeating SMB customer churn

September 10, 2018
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