Digital

By David Battersby In my role as VP of Sales at AIIM, I regularly sit down with senior decision-makers from some of Canada’s leading financial institutions, along with insurance executives across North America. The conversations often begin with digital transformation. How do we move more customers to digital delivery? How …

by Jeff Elliott As AI-powered search draws answers from independent sources across the internet, technical articles, application stories, interviews, and industry reporting published by trade publications may take on an entirely new level of importance. For decades, trade publications and their online platforms have played a prominent role in manufacturing …

Research shows where digital experiences fall short on accuracy, relevance, transparency, and accountability – giving marketers a practical framework for improving the moments where trust is earned or lost and converting more visitors to buyers TORONTO, ON–As AI changes how consumers discover and evaluate brands, the digital experiences that follow …

New agentic capabilities reduce technology sprawl, operational overhead, and governance complexity for organizations; Catalyst also remains free for students CORNWALL, ON–Zoho Corporation, a global technology company, announced major enhancements to Catalyst by Zoho, its Platform-as-a-Service (PaaS), now weaving agentic development capabilities directly into the coding environments developers already use. Additions …

AI, evolving buyer expectations, and increased pressure to demonstrate business impact have fundamentally reshaped the role of the chief marketing officer. Info-Tech Research Group’s newly published CMO Playbook provides actionable guidance to help marketing leaders modernize operations, improve revenue performance, strengthen customer experiences, and create a sustainable competitive advantage. ARLINGTON, …

Ninth annual study highlights opportunities to strengthen direct digital gift card discovery, delivery and purchase experiences, including AI search visibility and mobile-first design PLEASANTON, CA–Blackhawk Network (BHN), a global leader in branded payments, released its ninth annual Best Direct Digital Gift Cards Benchmark Report, developed in collaboration with NAPCO Research. …

TORONTO, ON–Meridian Credit Union has been named Best Credit Union for Digital CX – Canada and received Outstanding Digital CX – Mobile Banking – Canada by The Digital Banker through its Digital CX Awards program. The awards recognize Meridian’s leadership in delivering digitally enabled experiences that help Members make confident …

New AI Search Intelligence Capability Enables Brands to Measure and Optimize Visibility Across Generative AI Platforms TORONTO, ON–BrandPilot AI Inc., a performance marketing technology company focused on eliminating inefficiencies in digital advertising, launched SearchIQ™, a new capability designed to help advertisers measure and optimize brand visibility across large language model …

How 2 trillion tokens and 20+ production use cases help telecoms escape ‘Pilot Purgatory’ with insights from NVIDIA, F3 Networks and TELUS VANCOUVER, BC–TELUS Digital will showcase production-ready artificial intelligence (AI) driven customer experience (CX) and network optimization solutions for telecommunications providers at Mobile World Congress (MWC) 2026 in Barcelona, …

New collaboration provides unified sovereign infrastructure, cloud applications and Canadian-hosted AI in a single environment. MONTRÉAL, QC–Bell Canada and SAP Canada announced a Memorandum of Understanding (MoU) to jointly deliver a comprehensive Canadian‑operated cloud solution designed to meet high standards of data protection and strengthen Canada’s digital sovereignty. The partnership …