How TD delivers great customer experiences
By Rob Commons Today’s banks are in the customer experience business as much as they’re in the financial services business. After all, customers not only expect convenience and personalization from the apps they use to conduct much of their banking, they still need guidance when it comes to financial decisions …
Leads between the lines
Tapping the immense value of conversational analysis By Dax Hamman When Disney wanted to promote a recent superhero film on social media, it decided to throw traditional targeting tools out the window and try something new. The promotion involved a series of short and personalized videos featuring stars of the …
The coming loyalty industry disruption
By Len Covello Canadian financial institutions and retailers turning to loyalty programs to drive customer engagement is nothing new. But the loyalty industry in Canada has left both brands and consumers wanting more. The issue is that many of today’s loyalty programs run on unsophisticated technologies with little segmentation capabilities …
What do Millennial SBOs actually want?
By Miki Velemirovich Millennials have grown to be one of the most important demographics for marketers to understand. Millennials currently make up the largest generation in history, and they represent the fastest-growing segment of small business owners (SBOs) in North America. They are poised to become the largest group of …
Taking the pulse of digital marketing
By Steve Levy The top video game was Wii Sports. Some of the must-have gifts on holiday wish lists included a chocolate cell phone with unlimited texting, an iPod Nano and charity Livestrong bracelets. The year was 2006. To say our 2019 wish list would not include these items would …
Influencer marketing: businesses and influencers must be transparent when advertising on social media
Consumers must be able to easily recognize when social media content is actually an advertisement GATINEAU, QC–The Competition Bureau sent letters to close to one hundred brands and marketing agencies involved in influencer marketing in Canada, advising that they review their marketing practices to ensure they comply with the law. …
Sleep Country Canada launches revamped ecommerce sites, strengthening omnichannel approach
New transactional platform making a great night’s sleep more accessible to Canadians nationwide TORONTO, ON–Sleep Country Canada is excited to announce the launch of its transformed SleepCountry.ca and Dormezvous.com ecommerce websites, making it easier for Canadians to research and purchase Sleep Country Canada’s extensive lineup of brand name mattresses and …
National Bank to open a call centre in Sherbrooke
200 jobs created and opening planned for summer 2020 MONTREAL, QC–National Bank announced today that it would be opening a new call centre in Sherbrooke. The project represents an investment of $4.7M and will create 200 jobs in the region. The opening is planned for summer 2020. The centre will …
Touché! and VIA Rail Canada redesign their media buying strategy
The results of the Love the Way campaign show that investing locally can pay off MONTRÉAL, QC–The Canadian media scene may be reaching a turning point, but VIA Rail Canada (VIA Rail) and media agency Touché! have demonstrated that investing in local media can still yield excellent results, all while …
Solving the premium pricing puzzle
By David Hardisty It’s no secret that for consumers, product upgrades can be a huge draw. After all, who wouldn’t prefer a direct flight over one with multiple stops, or a hard drive that can store more data or a charitable donation that does more good? For businesses, those premium …