Customer CentricityCustomer ServiceIndustry News

New research from Dimension Data reveals uncomfortable CX truths

Although organizations rank CX as their top strategic performance measure, only 13% grade their CX delivery a 9 out of 10 or better, and just 10% say their digital business strategy is optimized NEW YORK — Organizations around the world are failing to implement effective digital customer experience (CX) strategies, according …

E-commerceFulfillmentIndustry News

Sellers on are thriving, achieving a record-setting $1B in sales in 2016

FBA sales on increase 100% over Black Friday and Cyber Monday Fulfillment by Amazon delivered more than two billion items for sellers worldwide in 2016 FBA items shipped worldwide grew more than 50% during the holiday season Thousands of sellers worldwide joined the Seller Fulfilled Prime program SEATTLE — Amazon today …

Industry News

Project X Labs makes location intelligence intuitive with Geodash 3.2

TORONTO, ON — Project X Labs Ltd. is pleased to present GeoDash 3.2 and GeoDash 3.2M (Mobile), the latest versions of their geospatial analytics tool that lets users represent their data on a map. Compatible with MicroStrategy 10.1 through 10.6 Web and Mobile and now fully integrated with Visual Insight, …