Industry NewsLoyalty

Customers Sitting on $16 Billion of Unredeemed Loyalty Points

New Bond Brand Loyalty study shows consumers are evaluating their loyalty program experience on elements far beyond the dividend and rewards. Members who find their loyalty program to be enjoyable are 11 times more likely to be satisfied, yet only 18% feel this way. TORONTO and NEW YORK — Bond Brand …

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Customer CentricityIndustry News

Three in five consumers think marketers fail to target them effectively

BRISTOL, UK — Despite the growing availability of online and offline customer data, three in five consumers (58%) think that brands and marketers are failing to target them effectively. These findings come from the new Data Deadlock report from marketing automation brand BlueVenn. The new research incorporates data from over …

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Industry NewsLoyalty

Nordstrom expands loyalty program in Canada with launch of Nordstrom Rewards Visa

SEATTLE — Nordstrom, Inc. has announced it is expanding its loyalty program in Canada, providing customers with a new opportunity to earn points for their purchases and access to exclusive perks. Beginning today, Canadian customers can apply for the Nordstrom Rewards Visa credit card and earn points on their purchases …

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Industry NewsRetail

McGill University receives $25-million gift in support of retail management education

Gift from the Bensadoun Family Foundation to serve as catalyst for launch of international school in retail management in the heart of Montreal Montreal, Quebec — Retail icon and philanthropist Aldo Bensadoun has stepped forward with a visionary gift to his alma mater, McGill University, aimed at creating new knowledge and developing leaders …

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Industry NewsLoyalty

Air Canada to part ways with Aimia

MONTREAL — Data-driven marketing and loyalty analytics company Aimia Inc. on Wednesyda reported its financial results for the quarter ended March 31, 2017 and commented on the status of discussions with Air Canada. This quarterly earnings release should be read in conjunction with the consolidated financial statements and the MD&A which can be …

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Data AnalyticsIndustry News

Marketers still feel the need to hoard customer data: BlueVenn survey

86% of UK and U.S. marketers believe that they need to collect as much information as they can on their customers BRISTOL, UK — Nearly nine out of 10 (86%) UK and U.S. marketers believe that for maximum success they need to collect as much information as possible on their …

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Industry NewsLocation-based MarketingMobile MarketingRetail

Swirl, AccuWeather partnership brings real-time weather targeting to indoor mobile location marketing

Industry’s first integration of weather and indoor location data, announced at the Mobile Marketing Association Leadership Forum, enables retailers and brands to drive the highest in-aisle contextual relevance in mobile NEW YORK — Swirl Networks, Inc. and AccuWeather today announced a groundbreaking partnership that brings the most advanced, real-time weather targeting …

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DigitalIndustry News

Video Maturity Model increases the effectiveness of video for organizations

AMSTERDAM –Today Eclipse Videomanagement proudly announces the introduction of the Video Maturity Model: https://videomaturitymodel.com The Video Maturity Model is the most comprehensive tool available to assess the use of video in medium and larger organizations. Video Maturity means nothing more and nothing less than being able to control video as an …

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Customer CentricityCustomer PersonasIndustry News

AXE Canada Masculinity Study looks at what it means to be a ‘real man’

The majority of young men do not define themselves as masculine TORONTO — A new study sponsored by AXE reveals that young men, ages 15 to 25, are shifting towards inclusivity and acceptance. The study supports a growing trend showing young men feel more comfortable to say things that may have …

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Industry News

St. Joseph Communications releases 2017 “Think Beyond Content” trend report

TORONTO — Today, St. Joseph Communications is proud to announce the release of their 2017 Think Beyond Content trend report. Using over 60 global examples, this trend report explores Brands that are not only thinking of a world beyond simply building content, but are also focusing on how partnerships, technology, transparency …

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