Chat before you bot

By Marie-Louise St-Jacques and Eric Dauphinais Technology has never evolved at such a rapid pace. Newly implemented solutions can become obsolete or dated in an instant. The panic of being left behind has many companies adopting new technologies for the sake of newness, with little thought as to why these …

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L’Oréal Canada is launching the first Canadian edition of the Women in Digital program

MONTREAL–L’Oréal Canada is launching the first Canadian edition of the Women in Digital program, in partnership with URelles and Campus InfoPresse. The program focusses on encouraging and promoting women entrepreneurs in technology by providing funding opportunities and support. The program arose out of the observation that women entrepreneurs are underrepresented …

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OpenText Streamlines Collaboration for Marketers

Integration of OpenText Hightail with OpenText Media Management Empowers Teams with Digital Media Collaboration in the Cloud WATERLOO, Ontario–OpenText announced the integration of OpenText Hightail with OpenText Media Management. OpenText Media Management customers can now leverage large file sharing and digital media collaboration features from OpenText Hightail. “Digital assets are …

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New Report Provides brands with tech insights for the New Year

FleishmanHillard HighRoad Launches Tech Trends 2019 Report TORONTO–FleishmanHillard HighRoad today released “Tech Trends 2019: The Fads. The Fears. The Future.“, a new report offering insights and predictions for the technology industry. The report features an analysis of one billion tech-focused consumer conversations on Twitter between 2017 and 2018, along with …

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Amazon Announces New Fulfillment Centre in Edmonton

Amazon currently employs more than 1,500 in Alberta; new facility will create an additional 600 full-time jobs in Leduc County SEATTLE–Amazon announced plans for a new fulfillment centre in Leduc County, creating more than 600 full-time jobs with opportunities for career training and development by 2020. The 1-million-square-foot customer fulfillment …

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Four Seasons Expands Award-Winning Chat Service with the Addition of New Channels

Powered by Real People, Four Seasons Chat is now available on Nine Messaging Platforms, Including WhatsApp, and Delivering Response Times Averaging 90 Seconds or Less TORONTO–With chat apps trending and conversational commerce on the rise, Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, has once again expanded …

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Unique AI module to analyze sentiment and trends in live chat interactions

Implemented in KEYYES, the group’s luxury digital platform, it features data application to evaluate trends in satisfaction and measure efficiency of its high touch service teams TORONTO–Sarment Intelligent Services, a lifestyle service provider that serves the High Net Worth and Ultra High Net Worth communities, is launching a new artificial …

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The End of Free Returns? Top 10 eCommerce Trends That Will Impact Retailers, Consumers in 2019

Absolunet analyzed over 200 eCommerce initiatives to predict the 10 trends that will have the greatest impact in 2019. MONTREAL–Absolunet reveals the top 10 eCommerce Trends that will impact North American retailers in 2019. The effects will be felt across the entire supply chain by brands, manufacturers, distributors, retailers and …

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National Bank Insurance partners with Breathe Life to redefine the purchase of life insurance

MONTREAL–National Bank Insurance announces today a partnership with Breathe Life, a leading Canadian InsurTech specialized in developing direct online insurance distribution solutions Would this circumstance so decisive for pickles-Is to Be assessed with care and caution the possibility of6. Kuhn B, Cantrell L. Unintentional overdose of insulinMagnesium + tadalafil 20mg …

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Generation Gap is Shrinking When It Comes to Patience with Call Centres

Genesys study shows people unite across age groups in their shared dislikes; everyone hates being put on hold and getting incorrect information SAN FRANCISCO–From Millennials to Boomers, North Americans are divided on a wide range of issues today. But when it comes to expectations for customer service, they have much …

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