2021 U.S. CUSTOMER LOYALTY ENGAGEMENT INDEX
Financial Brands That Earned Triple-A Loyalty Ratings: Discover, PayPal, TurboTax, TD Bank, Chase, American Express, and Vanguard NEW YORK, NY–Customer brand loyalty has survived the impact of the COVID-19 pandemic, which imposed a severe stress test on brands, according to Brand Keys 25th annual 2021 Customer Loyalty Engagement Index® (CLEI). The …
Canada Cartage expands holdings in fulfillment delivery operations
Canada Cartage Announces Acquisition of Stalco, e-Commerce Fulfillment, Shipping TORONTO, ON–Canada Cartage, one of the country’s largest transportation and logistics providers, has announced the acquisition of Stalco Inc., a Toronto-based, third-party logistics company specializing in fulfillment and distribution for high-velocity, e-commerce clients in Canada, the U.S. and international markets. Founded in …
Digital Marketing Agency Bloom Welcomes New VP Strategy, Franz Fontaine.
TORONTO, ON–Bloom, a digital marketing agency based in Montréal and Toronto, has hired Franz Fontaine as Vice President Strategy to help support growth and innovation. Franz has over 20 years of experience in multichannel strategic planning, brand positioning, data intelligence, performance marketing, and product development. He previously held strategic positions …
Global Creative Collective Thinkingbox hires Helen Androlia as Strategy Director
TORONTO, ON–Creative shop Thinkingbox has hired Helen Androlia to lead digital strategy from its Toronto office, marking continued growth for the company across North America. Androlia most recently worked at Juniper Park\TBWA as Director of Digital Strategy. She previously served as Director, Social Media Strategy at Innocean Worldwide Canada, with …
Canadian data provider powers branded content with 700,000 targeted emails
Establish a direct line to audience with direct response, CASL email across the country Toronto, ON–Marketers looking for a channel solution that will expedite the company’s brand and messaging have a new large email file to power their campaigns. cmi Media’s CASL compliant email file offers an accelerated response to …
EFFIE CO-CHAIRS ANNOUNCE AWARDS ARE OPEN FOR SUBMISSIONS
TORONTO, ON–Effie Canada 2021 is now open to submissions from the most adaptive and bold brands of 2020. The awards return with a call for entries from brands that, in the face of uncertainty, anxiety and social change, stepped up instead of shying away. Effie Canada’s initial deadline for submissions is January 29, …
ICA WELCOMES THREE NEW BOARD MEMBERS
TORONTO, ON–The ICA has confirmed three new additions to its Board of Directors as it looks to boost diversity in the boardroom. Completing the 17-strong Board of Directors for 2021 are Ira Baptiste, Managing Director, EVP of Brandfire; Ania Russocki, General Manager of Pigeon Brands; and Emma Toth, President at TAXI. At the …
Using Digital Services to Boost Retention
By Kevin Deveau The COVID-19 pandemic has disrupted wide swaths of the world economy, and Canada’s financial services industry is no different. As more Canadians than ever find themselves working from home, more of them are accessing money online, CIBC, for example, saw a 250 percent increase in clients ages …
What a Complex Time to be a Marketer
By Livia Zufferli And I would have said that even before the COVID-19 crisis emerged as a once in a century calamity that would bring the biggest nations and economies to their knees. Or even before the social uprisings resulting from an untenable reality of systemic racism and disadvantage. Companies …
Employing Appointment-Based Videoconferencing
By Scott Wilson and Dr. Richard Tytus 2020 has been a challenging year for Canadians across the country. The COVID-19 pandemic has forced us to change the way we work, socialize and connect with others resulting in a demand for video conferencing services and accessible digital platforms. As more and …