BMO Financial Group ranked #1 in J.D. Power study

TORONTO, ON –BMO Financial Group has reached the pantheon in retail banking from the customer experience standpoint. It received the highest customer satisfaction ranking in retail banking advice amongst Canada’s largest banks in the J.D. Power 2020 Canada Retail Banking Advice Satisfaction Study. BMO scored top marks in numerous categories …

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QUEBECOR LAUNCHES HUBLO

MONTRÉAL, QC–Quebecor is responding to growing demand for content marketing from advertisers by launching Hublo, a new platform for hosting and disseminating promotional content. Whether telling custom stories, informing Quebecers about products and services, broadcasting promotional videos, raising brand awareness and engagement or simply generating interest, Hublo reaches prime audiences. …

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COMPETITION BUREAU RELEASES STRATEGIC VISION

OTTAWA, ON–The Competition Bureau of Canada published its Strategic Vision outlining how it will deliver the benefits of competition to Canadians from 2020 to 2024. As markets evolve, the bureau, it said, will be at the forefront of the digital economy through strong enforcement and promotion activities. The Competition Bureau, …

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Sezzle Passes 1M Active Customer Milestone

TORONTO, ON–Sezzle Inc., a U.S. based FinTech with Canadian operations, has now passed the one million mark for active end-customers. Since launching in the U.S. in 2016, the Sezzle payments platform has enjoyed explosive growth, reported the company in a statement, as both merchants and consumers have turned to Sezzle …

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Gen Z Driving Canada’s “Returns Economy” this Holiday Season

One in Six Canadians Expected to Return Gifts After the Holidays MISSISSAUGA, ON–Canadian Gen Z’s are taking things into their own hands this holiday season, with 21 per cent admitting to typically returning some of their holiday gifts – nearly double the amount of Boomers who report returning gifts (11 …

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Understanding the Different Approaches to Segmentation

By Richard Boire In many of the seminars and courses in data mining and data science that I have delivered segmentation is always considered a core topic. But what does it really mean and how should be used in the context of delivering business value? The first task is always …

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Reaching Recent Immigrants

By Howard Lichtman Every company faces challenges in attracting new revenue. The solution is actually obvious: growth lies in reaching new immigrants to Canada. Immigration is a growth strategy for the Government of Canada and so it should be for your business. The numbers speak for themselves: one in five …

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Personalizing The Seniors Market

By Sean Taggart Seniors—Canada’s fastest growing generation—have become an increasingly important demographic group for marketers. Their population expected to grow by 50% over the next ten years, according to Statistics Canada. In fact, one-third of adult life is now lived after the age of 65. We spend 8,000 days between …

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Moving to a Total Market Approach

By Niraj Sinha Over the last two decades or so, Canadian marketers have approached their marketing plans in the context of two distinct segments—the General Market or “mainstream”—and the Multicultural Market or “ethnic” (also referred to by Statistics Canada as “visible minorities”). While the mainstream has been largely considered to …

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Is Your Marketing Plan Really Complete?

By Ishan Ghosh Putting efficiency over effectiveness is a trap into which many a marketer falls victim. But flipping that around confers powerful benefits. Did you realize that your brand could be part of the $154 per week South Asian’s shopping basket? Or that you can share the $136 per …

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