Agreement adds cloud and on-premises omnichannel contact center platforms to Star Telecom’s portfolio

TORONTO–Star Telecom, Canada’s only telecommunications provider focused exclusively on contact centres, has signed a reseller agreement with Genesys, the global leader in omnichannel customer experience and contact centre solutions. The agreement enables Star Telecom to market, sell and support Genesys PureConnect and Genesys PureCloud platforms.

Star Telecom is a Toronto-based telecommunications services and solutions provider for contact centres, providing services such as SIP Trunking, Cloud Contact Centre, Call Recording Cloud PBX and SMS. Through this agreement, businesses can deploy the PureConnect and PureCloud platforms as a complementary component of the Star Telecom portfolio or as an independent solution.

Star Telecom’s deep understanding and focus on contact centre enables it to provide closely integrated services which tie into Genesys PureConnect and PureCloud. This partnership enables Star Telecom to offer its customers a single, seamlessly integrated cloud or on-premises platform from Genesys instead of a set of solutions from different providers. This makes implementation and management of these solutions easier to deploy and manage.

“Combining a full-service provider like Star Telecom for telecommunications and SMS services with a leading edge contact centre solution from Genesys ensures joint customers a smooth, efficient implementation and single source for all services,” said Ivan Kovacevic, Vice President of Client Services for Star Telecom.

“With two decades of experience delivering telecommunications services and solutions for contact centres and expertise in project managing complex implementations, Star Telecom has a history of helping create sustainable competitive advantages for businesses,” said Paul Rolfe, Vice President of Global Partners and Alliances for Genesys. “This, combined with its deep technical expertise and contact centre knowledge, ensures our joint customers will receive maximum return on investment.”

PureConnect is a proven, all-in-one omnichannel engagement platform that is rapid to deploy, simple to administer, flexible, and easily tailored to meet specific needs. It comes with comprehensive services for mid-size to large organizations and is available both on-premise and in the cloud.

PureCloud is a unified, all-in-one customer engagement and employee collaboration solution based upon microservices architecture that is easy to use and quick to deploy. A true cloud offering, PureCloud is flexible, open, feature-rich, and built for rapid innovation

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. Today, PureCloud boasts hundreds of active customers in a wide-range of sectors, including retail, financial, insurance and healthcare.

Star Telecom is a SIP Trunking provider based in Toronto, Canada. Our SIP Trunking service is designed to address the complex telecommunications needs of contact centers and enterprises. Star Telecom was established in March of 2008 by a team of highly experienced telecommunications and contact centre solutions specialists who recognized that the Canadian contact centre industry is not being adequately serviced by the incumbent carriers. Our expertise in the contact centre space is built upon our involvement in the industry spanning over two decades, the number of contact centre implementations we run and the number of calls we route for contact centres (over 35 million per month as of Nov 2018). Our differentiators are Quality, Reliability, Flexibility, Scalability, Experience and Cost.

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