New Benchmark Report Finds Opportunities for Retailers to Optimize AI Discovery and Purchase Engagement
Ninth annual study highlights opportunities to strengthen direct digital gift card discovery, delivery and purchase experiences, including AI search visibility and mobile-first design PLEASANTON, CA–Blackhawk Network (BHN), a global leader in branded payments, released its ninth annual Best Direct Digital Gift Cards Benchmark Report, developed in collaboration with NAPCO Research. …
Meridian Credit Union Named Best Credit Union for Digital CX in Canada
TORONTO, ON–Meridian Credit Union has been named Best Credit Union for Digital CX – Canada and received Outstanding Digital CX – Mobile Banking – Canada by The Digital Banker through its Digital CX Awards program. The awards recognize Meridian’s leadership in delivering digitally enabled experiences that help Members make confident …
What traditional brand metrics miss about financial relationships
By Michelle Walkey, Executive Vice President, Research, Angus Reid Group After more than two decades working in financial services, one pattern became clear. The biggest shifts rarely announce themselves through headline numbers. Across roles in Canada, the U.K. and the U.S., I have spent years looking at market landscapes, primary …
Scotiabank Launches Scotia Intelligence, Empowering Employees, Accelerating Enterprise AI Adoption
TORONTO, ON–Scotiabank announced the launch of Scotia Intelligence, a unified enterprise approach designed to accelerate the Bank’s AI evolution and equip employees with secure, scalable data and AI capabilities. “The launch of Scotia Intelligence demonstrates our ongoing commitment to investing in technology solutions that offer competitive, tangible benefits for both …
Canada Post signs new agreement with Western Union
New partnership will support the Corporation’s global money transfer service at post offices across Canada OTTAWA, ON – Canada Post is entering a partnership with The Western Union Company to support its global money transfer service available at post offices across the country. Western Union is a financial services company …
Tangerine Joins Forces with Scene+ to Accelerate Everyday Rewards
Tangerine and Scene+ unlock more ways to earn and redeem as Tangerine launches its first premium points-based rewards credit card TORONTO, ON–Tangerine Bank is launching its first rewards‑based credit card, powered by Scene+, giving clients the ability to earn and redeem points across everyday categories that reflect how Canadians live …
RBC creates new AI Group to help bring top AI opportunities to market
Taps veteran tech executive to lead team TORONTO, ON–Royal Bank of Canada has created the AI Group, a newly established team reporting to the Chief Executive Officer that will accelerate the bank’s AI ambitions over the next several years. Building on existing capabilities and top AI talent, this group will …
TD Launches New Brand Platform “More Human”, Reflecting A Digital First, People-Centered Future
New platform brings TD’s strategy, purpose and promise to life through simpler, more connected experiences – unified across North America. TORONTO, ON and MOUNT LAUREL, N.J–TD Bank Group launched its new brand platform – More Human™ – a significant milestone that reflects how the Bank’s strategy, culture and customer experience …
Coalition of Canada’s credit unions extends exclusive partnership with Collabria Financial through 2030
The extension reinforces Collabria’s position as the preferred credit card provider for Canadian credit unions VANCOUVER, BC and CALGARY, AB–Central 1 and Collabria Financial announced that the National Credit Card Program (NCCP), a coalition of more than 160 Canadian credit unions, has approved a three-year extension to its existing five-year …
EQB redefines challenger banking in Canada with agreement to acquire PC Financial from Loblaw
Creates one of Canada’s largest loyalty-linked banking ecosystems with significant benefits for millions of Canadians; Expands the benefits of PC Optimum™ and will offer more ways for Canadians to earn rewards on their everyday banking TORONTO, ON–EQB Inc.and Loblaw Companies Limited have entered into a definitive agreement for EQB to …