New Research: How Canadian Shoppers Are Navigating Affordability — And What It Means for Competition and Choice
TORONTO, ON–As affordability remains the defining concern for Canadians, new research from Retail Council of Canada (RCC) reveals how consumers are using both digital and physical tools throughout their shopping journey to find the best deal and stretch their dollars. The Spring 2026 Canadian Shopper Sentiment Study, conducted by Leger, …
AI, Rising Revenue Accountability Forcing CMOs to Modernize How Marketing Operates, Says Info-Tech Research Group
AI, evolving buyer expectations, and increased pressure to demonstrate business impact have fundamentally reshaped the role of the chief marketing officer. Info-Tech Research Group’s newly published CMO Playbook provides actionable guidance to help marketing leaders modernize operations, improve revenue performance, strengthen customer experiences, and create a sustainable competitive advantage. ARLINGTON, …
TELUS Digital, Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate Customer Experience
TELUS Digital brings engineering expertise and the experience of operating contact centers at scale to implement and optimize Cresta’s customer experience AI platform, giving global brands an AI solution that analyzes every interaction, deploys AI agents, and augments frontline teams VANCOUVER, BC–TELUS Digital, a global technology service provider specializing in …
Customer Service Management Champions revealed in Info-Tech Research Group’s 2026 Data Quadrant Report
HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk Named ARLINGTON, VA–The 2026 Customer Service Management Data Quadrant Report from Info-Tech Research Group, powered by SoftwareReviews, recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions across the enterprise and Midmarket segments. Based on verified end-user feedback, the report highlights …
Trust Is Now a Marketing Input
Your Reviews Are AI Source Material, But Do They Actually Say Anything? By Ali de Bold, Founder and CEO, Butterly Before I started ChickAdvisor in 2006, I had a bathroom counter covered in products that didn’t work. Makeup I bought based on packaging or a splashy ad. A pump that …
Yellow.ai Launches Nexus Vox: The First Enterprise Voice AI That Can Clone Any Brand’s Voice and Deploy It Across 500+ Languages in Under a Second
The first enterprise voice AI built as one system, eliminating the multi-vendor complexity, latency tax, and language ceilings that have held enterprise voice automation back for a decade SAN MATEO, CA–Global enterprises answer billions of customer calls a year. Almost all of them run through complex stitched-together architecture. One vendor …
Fixing CX: An Interview with Michael Lowenstein, Founding Principal, The Linkage Group
Michael Lowenstein is a renowned expert on CX and an early pioneer in the development of customer relationship management theory and practice. By Stephen Shaw CX is broken. It has been for years now. The numbers tell the story. The American Customer Satisfaction Index is stagnant, barely above where it …
Fragmented CX is Costing Organizations Trust, Warns Info-Tech Research Group
TORONTO, ON–Despite significant investment in digital tools, many organizations remain trapped in disconnected channel strategies that limit visibility and weaken customer engagement. The newly published Omnichannel Playbook from Info-Tech Research Group, a global research and advisory firm, provides a comprehensive, research-backed framework that shows how aligning data, governance, and technology …
DR. PHONE FIX WINS ITS THIRD CONSECUTIVE PEOPLE’S CHOICE AWARD
EDMONTON, AB–Dr. Phone Fix Canada Corporation, one of Canada’s fastest-growing consumer electronics repair and resale platforms, today announced that it has been voted a 2025 People’s Choice winner for Favourite Company, its third consecutive win. This continued recognition reinforces the Company’s expanding national brand presence, strong customer loyalty, and its …
Wishpond Adds Applications, Expands AI Sales Automation Capabilities
New patent applications for conversational AI workflow building, adaptive voicemail/IVR detection, and real-time appointment scheduling VANCOUVER, BC–Wishpond Technologies Ltd., a provider of AI-enabled marketing-focused online business solutions, is pleased to announce that it has filed three new non-provisional utility patent applications that further strengthen the Company’s growing intellectual property portfolio …