Data AnalyticsRetail

Retailers in an Omni-channel Environment Increasingly Deploy RFID for Customer Experience Management

Companies need to incorporate advanced technologies such as data analytics and cloud to attract new-age retailers, finds Frost & Sullivan The rise of the Internet of Things (IoT) has caused a sea change in the buying patterns of customers and, by extension, the market strategies of retailers. E-commerce and m-commerce …

Gifts & RewardsLoyaltyRetail

Loblaw adds PC Insiders option to 16 million PC Optimum loyalty program members

Exclusive PC Insiders subscription program open to more than 16 million PC Optimum members BRAMPTON–Loblaw Companies has opened up the PC Insiders subscription program to all 16 million PC Optimum loyalty members. The program originally launched last year as a small invitation-only offer of exclusive rewards and e-commerce benefits for …

Holiday MarketingRetail

Five imperatives for retailers to win with the future consumer during, beyond the holiday season

Taking bold actions now will allow Canadian retailers to thrive in the future consumer world TORONTO–The holiday season is the busiest time of the year for Canadian retailers. And to keep making shoppers’ wishes come true over the next few years, retailers will need to find new ways of creating …

E-commerceIndustry TrendsRetail

Consumers’ digital habits, expectations driving real change in retail, but retailers in Canada slow to adapt

Canadian retailers stepping up to disruption, but feeling the pressure TORONTO–Widespread disruption from technology, shifting consumer behaviours and preferences across demographic groups, and changing economic impact continue to radically transform retail in Canada, says KPMG’s Willy Kruh, Consumer and Retail National Leader, High Growth Markets, KPMG in Canada and Global …

Applied AIDecember 2018 IssueRetail

Attention retailers: unleash the power of your data

By Lia Grimberg In today’s world of discerning consumers, vast amounts of data, proliferation and increased accessibility to artificial intelligence (AI), having a “me too” loyalty programme with a mass communication approach is no longer cutting through the competitive clutter. At the same time, unfortunately, too many Canadian retail loyalty …

Industry NewsRetail

HelloFresh projects 60% meal-kit market share in Canada in 2019

Significant price drop at Chefs Plate removes cost barrier and improves value for Canadians TORONTO–Following its recent acquisition of Canadian meal-kit service Chefs Plate, HelloFresh Canada has announced that the new dual-brand meal-kit leader expects to own 60% market share in Canada in 2019. The company also confirmed a revenue …


7-Eleven Becomes First Convenience Retailer Chain in Canada to Accept Alipay, WeChat Pay

      7-Eleven Leads the Way in Convenience Retail VANCOUVER–Today, 7-Eleven Inc. announced that participating stores in Canada will now accept Chinese mobile payment systems Alipay and WeChat Pay. The world’s largest convenience retailer is collaborating with cross-border mobile payment company and market leader CITCON. Alipay and WeChat Pay …

Customer Relationship ManagementDigitalRetail

Gap accelerates digital transformation, including delivery

Partners with Microsoft to address customer experience across all brands Gap Inc. has established a strategic partnership with Microsoft Corp. to drive its digital transformation strategies and continue to create new customer experiences across all brands, including Old Navy, Gap, Banana Republic, Athleta, Hill City and Intermix. With Microsoft as …

Holiday MarketingOperations and LogisticsRetail

Is customers’ stress of holiday shopping costing you sales?

Survey shows online shopping, buying fewer gifts among preferred “coping mechanisms” MISSISSAUGA–While the holiday period is long considered one of the most joyous times of the year, one-third of Canadians find holiday shopping more stressful than they did five years ago. Although more people are turning to online shopping and …

Operations and LogisticsRetail

Ikea extends return policy to a year

IKEA customers at the heart of the new policy, which extends returns from 45 days to 365 days BURLINGTON, ON–IKEA Canada announces a 365 day return policy to “make the shopping experience more convenient and flexible for customers”. The new, no-nonsense policy allows returns for unused product up to one …