Industry TrendsOmnichannel Service

American Express Canada wins SQM Award of Excellence for omnichannel best practices

PRESS RELEASE: TORONTO –– American Express Canada has been recognized for its world-class service, winning the Service Quality Award of Excellence for its omnichannel best practices. The award acknowledges the seamless experience American Express customers have using multiple contact channels. “At American Express, our customers will always be at the cornerstone …

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Industry NewsIndustry Trends

Key direct response trends for 2016 from Northern Lights Direct

Northern Lights Direct, with offices in Toronto and Chicago, has released its Annual Direct Response Forecasts for the U.S. and Canadian markets. Released every January, the report outlines the agency’s predictions for the Canadian direct response marketing industry in 2016, including: The traditional broadcast media model will continue to suffer as Canadians …

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