Wishpond Files Patent for AI Enabled Virtual Representative
Wishpond files a utility patent for the innovative technology behind the Company’s groundbreaking SalesCloser AI product that is expected to launch later this year VANCOUVER, BC–Wishpond Technologies Ltd., a provider of marketing-focused online business solutions, is pleased to announce that the Company has filed a non-provisional utility patent, entitled Virtual …
Three Key Ideas to Elevate CX Performance in 2022
By Vasili Triant Customer services operations were disrupted to the core over the past 24 months. While many brands are still playing catch-up, leaders are using the disruption as a catalyst to completely revitalize and modernize the customer experience – and they are starting with the contact center. With the …
Study: Chat Commerce Drives Higher Revenue, Better CX
Clickatell makes it possible for brands and consumers to engage and transact via mobile chat and digital channels with industry-leading communications commerce platforms and solutions REDWOOD CITY, CA–Companies that deploy chat in commerce see higher revenue growth, stronger customer retention, reduced service costs, and increased marketing effectiveness than companies that …
Salesforce Introduces Service Cloud Workforce Engagement
SAN FRANCISCO, CA—Salesforce.com has introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right contact centre agents based on skills and service channel. With COVID-19, contact centres are dealing with …
ServiceNow to Acquire Element AI
SANTA CLARA, CA–ServiceNow has signed an agreement to acquire Element AI, a leading artificial intelligence (AI) company with deep AI capabilities and some of the world’s brightest AI minds. Element AI will significantly enhance ServiceNow’s commitment to build the world’s most intelligent workflow platform, enabling employees to work smarter and …
Heyday Launches Shopify App: in Time for Holiday Shopping (and Store Closures)
MONTREAL, QC–Heyday has launched its self-serve Sales & Support Chat application on the Shopify App Store. It is a code-free starter version of Heyday’s full suite of features, built to help merchants sell and support their customers online. It includes an artificial intelligence (AI)-powered Product Search for customers to browse …
The Road to Retail Recovery: New Guidance for Retail Sector
Retail Council of Canada and Boston Consulting Group providing free critical resource to all retailers as the industry adjusts to the “new reality” of COVID-19 TORONTO, ON–Retail Council of Canada (RCC) and Boston Consulting Group (BCG) today released “Road to Retail Recovery Playbook – Helping Canadian Retailers Navigate the COVID-19 …
Clearly redefines amazing customer service
VANCOUVER, BC–When it comes to customer service, pretty much everyone claims to have a great offering. But Clearly really does mean it. The eyewear brand has taken an innovative approach to ensure that every part of the customer journey is tailored to deliver the best possible experience. From the browsing …
BMO Financial Group ranked #1 in J.D. Power study
TORONTO, ON –BMO Financial Group has reached the pantheon in retail banking from the customer experience standpoint. It received the highest customer satisfaction ranking in retail banking advice amongst Canada’s largest banks in the J.D. Power 2020 Canada Retail Banking Advice Satisfaction Study. BMO scored top marks in numerous categories …
Data: More than 1 in 4 Financial Services Consumers Are Considering Leaving Their Current Provider
Yes Marketing survey finds younger consumers are less loyal to their financial services provider than older generations More than a fourth of financial services consumers (28%) said they are considering switching to a new financial services company, according to a new study by Yes Marketing. In its “Inside the Lifecycle …