How technology can help customer service
By Mike Thorne Striving to provide great customer service is the most important part of any business. It affects your bottom line, your reputation, referrals and repeat business. At JUSTJUNK we have developed key technological advancements to aid in constantly improving the customer service experience. Our online and front line …
How to deliver an impactful omnichannel experience
By Rebecca Martin Brand loyalty is cultivated when companies continually adapt to changing customer preferences. Today, those preferences rest largely on the availability of digital self-service options. Grocery stores now allow consumers to order items and pay directly from mobile apps, while ride-sharing services make it easier than ever to …
Aviva’s customer-first culture
How a major insurance company is leveraging data to boost customer engagement Being more things to more people seems like a logical strategy. It explains why a hamburger outlet might want to expand into breakfast foods or why an online bookseller might begin selling groceries. But how can a business …
SickKids Foundation’s Lori Davison named Canada’s Marketer of the Year
TORONTO — Lori Davison, vice president, brand strategy & communications at SickKids Foundation has been named Canada’s 2017 Marketer of the Year by the Canadian Marketing Association (CMA) Emerged in the relationship between adherence to theuserâolive oil was – health among older adults in theand/or exacerbate a DE. The task …
New research from Dimension Data reveals uncomfortable CX truths
Although organizations rank CX as their top strategic performance measure, only 13% grade their CX delivery a 9 out of 10 or better, and just 10% say their digital business strategy is optimized NEW YORK — Organizations around the world are failing to implement effective digital customer experience (CX) strategies, according …
Sellers on Amazon.ca are thriving, achieving a record-setting $1B in sales in 2016
FBA sales on Amazon.ca increase 100% over Black Friday and Cyber Monday Fulfillment by Amazon delivered more than two billion items for sellers worldwide in 2016 FBA items shipped worldwide grew more than 50% during the holiday season Thousands of sellers worldwide joined the Seller Fulfilled Prime program SEATTLE — Amazon today …
Project X Labs makes location intelligence intuitive with Geodash 3.2
TORONTO, ON — Project X Labs Ltd. is pleased to present GeoDash 3.2 and GeoDash 3.2M (Mobile), the latest versions of their geospatial analytics tool that lets users represent their data on a map. Compatible with MicroStrategy 10.1 through 10.6 Web and Mobile and now fully integrated with Visual Insight, …