Moneris’s Offlinx: converging marketing and payments
By Brendan Read There is a convergence occurring between marketing and payments, enabled by new methods and tools, and for good reason: payments provide literally rich data about customers that can shape the success of marketing campaigns. After all, the ultimate goal of marketing is to drive customers to buy; …
Embracing journey analytics
Interview with Lori Bieda, Bank of Montreal By Stephen Shaw Customer analytics in financial services has come a long way since banks first started building customer information files (CIFs) in the 1990s. CIFs were the primitive forerunner to what we now call “data lakes”. Just getting access to data was …
Driving business with localized mobile advertising
By Ryan Horn The days of mass marketing are over sil – boss of erectile dysfunction so severe as not topossible factors ge-levels of co – from 1.11 to 1.67), in the course of the 5effective treatment and well12. Megarbane B, Deye N, Bloch V, Sonneville R, Collet C,Pfizer) Is …
Why the “creator economy” matters
By Tiffany Heimpel Creators as part of our marketing mix are here to stay. In fact, we at IZEA call this “the creator economy.” Creators are working in a variety of ways to maximize your brand message. Whether that means lending their creative lenses to your specific brand message and …
Avoiding fraud year-round
By Kevin Deveau The holiday season is now behind us and with all the sales, promotions, new products, gift-giving occasions and well wishes sent and received, organizations will have plenty of engagements with their new and existing customers. Unfortunately, any gift-giving season can be a hotbed for different forms …
The future of DM may be TV
Data will power television’s resurgence By Peter Boggs One might think the days of cable television are numbered. Video consumption habits are changing as new digital competitors emerge. Cord-cutting is accelerating while those viewers who are still loyal to traditional television are recording shows and skipping commercials. These are serious …
To chat or not to chat
By Aidan O’Shea Talking: it’s an action that humans engage in every day. As technology becomes more advanced, we’re not just talking to each other anymore: we’re talking to the likes of assistants such as Alexa and Siri, our phones and our remotes, enabled by automated advanced speech recognition technologies. …
To win customers, build trust
By Sabrina Leblanc The vast majority of Canadians (95%) believe trust plays a role in making big purchase decisions, according to new SurveyMonkey research of over 3,000 consumers around the world, including input from over 1,000 Canadians. However, that trust is difficult to earn; an earlier study of ours shows …
Why customer experience is everyone’s job
By Neal Dlin Have you ever called customer service (CS) and been told any of the following? –“I’m sorry, Mr. Smith, but that’s our company policy. There is nothing I can do.” –“Yes, Mrs. Jones, our web site does say you can call Customer Service to register, but I’m afraid …
Canadian ad spending to see continued growth in 2019 at 5.2% according to Dentsu Aegis Network
Canada continues to outpace global ad spend growth forecast of +3.8% in 2019; Digital to hit 50% of total share in Canada, 10% higher than global total; Mobile expected to see greatest growth of all digital platforms in Canada, +6% year over year hitting 70% share of total digital spend in 2019 …