DeviceBits’ new whitepaper addresses growth of self-service automation
COLUMBUS, Ohio — DeviceBits has released its latest whitepaper: Self-Support Automation: The New Strategy Powering Customer Service. The whitepaper highlights the transition companies are undergoing today to ease the burden of traditional customer service into more of a self-service support environment desired by consumers versità of Naplespopulation, diabe-responses that keep it in …
Dimension Data report: Digital customer experience missing human touch
Research shows advancements in customer experiences are being slowed by people PRESS RELEASE: NEW YORK — Dimension Data, the global ICT services and solutions provider, today announced that while digital technology is fast transforming the global contact centre industry, advancements in customer experiences are being slowed by people, and not the …
American Express Canada wins SQM Award of Excellence for omnichannel best practices
PRESS RELEASE: TORONTO –– American Express Canada has been recognized for its world-class service, winning the Service Quality Award of Excellence for its omnichannel best practices. The award acknowledges the seamless experience American Express customers have using multiple contact channels. “At American Express, our customers will always be at the cornerstone …