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BOSTON, MA–Wayfair, the destination for all things home, announced the launch of Wayfair Rewards in Canada, bringing the successful program to Wayfair’s Canadian customers. Customers who enroll in Wayfair Rewards will unlock exclusive access to a rich set of benefits including 5% back in rewards, free shipping, exclusive members-only pricing …

New AI Search Intelligence Capability Enables Brands to Measure and Optimize Visibility Across Generative AI Platforms TORONTO, ON–BrandPilot AI Inc., a performance marketing technology company focused on eliminating inefficiencies in digital advertising, launched SearchIQ™, a new capability designed to help advertisers measure and optimize brand visibility across large language model …

Michael Lowenstein is a renowned expert on CX and an early pioneer in the development of customer relationship management theory and practice. By Stephen Shaw CX is broken. It has been for years now. The numbers tell the story. The American Customer Satisfaction Index is stagnant, barely above where it …

Tangerine and Scene+ unlock more ways to earn and redeem as Tangerine launches its first premium points-based rewards credit card TORONTO, ON–Tangerine Bank is launching its first rewards‑based credit card, powered by Scene+, giving clients the ability to earn and redeem points across everyday categories that reflect how Canadians live …

This April 2026 Canadians will be able to accelerate earning on everyday spending and receive premium benefits on United, the world’s largest airline CALGARY, AB–Neo Financial, Canada’s fastest-growing fintech, and United Airlines are teaming up to launch the United MileagePlus Neo World Elite Mastercard, delivering valuable travel benefits like priority …

HELSINKI, FINLAND–Supermetrics, the Marketing Intelligence Platform trusted by thousands of marketing teams, released its 2026 Marketing Data Report based on a global survey of marketers at leading brands and agencies. The report finds that leadership urgency around AI continues to rise, with 80% of marketers feeling pressure to adopt AI. …

How 2 trillion tokens and 20+ production use cases help telecoms escape ‘Pilot Purgatory’ with insights from NVIDIA, F3 Networks and TELUS VANCOUVER, BC–TELUS Digital will showcase production-ready artificial intelligence (AI) driven customer experience (CX) and network optimization solutions for telecommunications providers at Mobile World Congress (MWC) 2026 in Barcelona, …

Frost & Sullivan recognizes SharpenCX for delivering customer trust, transparency, and reliability through a cloud-native architecture and AI-driven workflows SAN ANTONIO, TX–Frost & Sullivan announced SharpenCX as the 2026 North American Customer Value Leadership Recognition in the cloud contact center sector for its outstanding achievements in financial strength, strategic expansion, …

Taps veteran tech executive to lead team TORONTO, ON–Royal Bank of Canada has created the AI Group, a newly established team reporting to the Chief Executive Officer that will accelerate the bank’s AI ambitions over the next several years. Building on existing capabilities and top AI talent, this group will …

New platform brings TD’s strategy, purpose and promise to life through simpler, more connected experiences – unified across North America. TORONTO, ON and MOUNT LAUREL, N.J–TD Bank Group launched its new brand platform – More Human™ – a significant milestone that reflects how the Bank’s strategy, culture and customer experience …