Voci Technologies, a leading speech analytics platform provider for enterprises, today launched a unique solution that empowers users to leverage voice biometric technology however they choose – from passive verification to active authentication. The solution, which features an open application programming interface (API) for custom development, stands apart by making state-of-the art voice biometrics technology easy for companies to use, implement and integrate with their existing solutions. This highly accurate technology can be used to prevent fraud, safeguard customer privacy, improve the customer experience, support e-discovery efforts and many other applications.
“There is a growing demand for voice-based biometrics in the marketplace,” said Anthony Gadient, co-founder and CEO of Voci Technologies. “As those who commit fraud become increasingly sophisticated, many companies are looking to add another level of protection. Our new biometrics solution makes it easy for companies to develop and integrate advanced voice-based biometrics technology into their current processes in a form that best meets their specific business needs.”
While most solutions provide active authentication technology, which requires customers to participate in the process by stating their name or a specific pass phrase, or spoken password, Voci’s technology takes it one step further. In addition to supporting active authentication, Voci’s new biometrics solution also enables passive verification – validating the speaker’s identity regardless of what he/she says. It is optimized to handle the challenges of telephone-quality speech.
Using passwords as a form of verification to prevent fraud is not only becoming inadequate for companies, but it is also a burden for their customers who must memorize numerous passwords for different sites and who want to be able to easily make payments and conduct business on the go. Juniper Research predicts that the number of mobile users authenticated by biometrics, such as facial or voice recognition, will jump from about 429 million this year to more than 1.5 billion in 2023.
In addition, by making it easy for customers to be identified, the solution enables a positive customer experience. By identifying customers through their voice, call centers, for example, can connect their most valuable customers with personalized customer support instead of having them communicate with chatbots.
Voci’s new technology can be deployed as a standalone solution or integrated with Voci’s advanced transcription technology, combining biometrics with a user-defined pass phrase to provide additional authentication security. Voci’s solutions address the combined speech and voice recognition market which is estimated to reach $31.82 billion by 2025.
Pittsburgh-based Voci Technologies combines artificial intelligence (AI) and deep learning algorithms to deliver the best-in-class enterprise speech analytics platform. Voci’s innovative technology and strategic partnerships enable contact centers of all sizes to extract actionable intelligence from voice data to improve customer experience, operational efficiency and compliance requirements. Voci’s open platform gives its customers and partners the freedom to choose the deployment methods and analytic solutions that best meet their business needs. The company is backed by leading investors, including Grotech Ventures and Harbert Venture Partners.