Study: Chat Commerce Drives Higher Revenue, Better CX

Clickatell makes it possible for brands and consumers to engage and transact via mobile chat and digital channels with industry-leading communications commerce platforms and solutions REDWOOD CITY, CA–Companies that deploy chat in commerce see higher revenue growth, stronger customer retention, reduced service costs, and increased marketing effectiveness than companies that …

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Salesforce Introduces Service Cloud Workforce Engagement

SAN FRANCISCO, CA—Salesforce.com has introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right contact centre agents based on skills and service channel. With COVID-19, contact centres are dealing with …

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ServiceNow to Acquire Element AI

SANTA CLARA, CA–ServiceNow has signed an agreement to acquire Element AI, a leading artificial intelligence (AI) company with deep AI capabilities and some of the world’s brightest AI minds. Element AI will significantly enhance ServiceNow’s commitment to build the world’s most intelligent workflow platform, enabling employees to work smarter and …

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Heyday Launches Shopify App: in Time for Holiday Shopping (and Store Closures)

MONTREAL, QC–Heyday has launched its self-serve Sales & Support Chat application on the Shopify App Store. It is a code-free starter version of Heyday’s full suite of features, built to help merchants sell and support their customers online. It includes an artificial intelligence (AI)-powered Product Search for customers to browse …

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The Road to Retail Recovery: New Guidance for Retail Sector

Retail Council of Canada and Boston Consulting Group providing free critical resource to all retailers as the industry adjusts to the “new reality” of COVID-19 TORONTO, ON–Retail Council of Canada (RCC) and Boston Consulting Group (BCG) today released “Road to Retail Recovery Playbook – Helping Canadian Retailers Navigate the COVID-19 …

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Clearly redefines amazing customer service

VANCOUVER, BC–When it comes to customer service, pretty much everyone claims to have a great offering. But Clearly really does mean it. The eyewear brand has taken an innovative approach to ensure that every part of the customer journey is tailored to deliver the best possible experience. From the browsing …

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BMO Financial Group ranked #1 in J.D. Power study

TORONTO, ON –BMO Financial Group has reached the pantheon in retail banking from the customer experience standpoint. It received the highest customer satisfaction ranking in retail banking advice amongst Canada’s largest banks in the J.D. Power 2020 Canada Retail Banking Advice Satisfaction Study. BMO scored top marks in numerous categories …

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Data: More than 1 in 4 Financial Services Consumers Are Considering Leaving Their Current Provider

Yes Marketing survey finds younger consumers are less loyal to their financial services provider than older generations More than a fourth of financial services consumers (28%) said they are considering switching to a new financial services company, according to a new study by Yes Marketing. In its “Inside the Lifecycle …

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Intact Financial aims to strengthen supply chain with acquisition of On Side Restoration

Will enhance customer experience and deepen claims expertise TORONTO–Intact Financial Corporation and On Side Developments Ltd., the parent company of On Side Restoration are joining forces to strengthen repair and restoration services for personal and commercial property claims customers across Canada. With this acquisition IFC will deepen its claims expertise …

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Financeit enters partnership with Carrier Canada

Exclusive partnership to provide integrated, end-to-end workforce solutions to Canadian consumers TORONTO–Canada’s leading point-of-sales platform, Financeit has just announced a new partnership with Carrier Enterprise Canada, the Canadian distributor of the global HVAC provider, Carrier. This partnership allows Carrier Enterprise Canada to offer Financeit’s comprehensive sales solution on one single …

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