AI, Rising Revenue Accountability Forcing CMOs to Modernize How Marketing Operates, Says Info-Tech Research Group
AI, evolving buyer expectations, and increased pressure to demonstrate business impact have fundamentally reshaped the role of the chief marketing officer. Info-Tech Research Group’s newly published CMO Playbook provides actionable guidance to help marketing leaders modernize operations, improve revenue performance, strengthen customer experiences, and create a sustainable competitive advantage. ARLINGTON, …
Toronto clothing brand “Miik” celebrates community-driven fashion with 5th annual design contest
The Canadian-made, woman-owned sustainable brand invites its community to design, vote on and name a new piece for their collection. TORONTO, ON–Miik, a woman-owned, sustainable clothing brand that manufactures entirely within 50km of Toronto, is launching its 5th annual ‘Made by Miik’ Design Contest. First launched in 2021, this milestone …
Aokah, Industry Leaders Identify Five Trends Reshaping Global Capability Centers
As Global Capability Centers (GCCs) become strategic enterprise assets, the ability to Globalize Work with Confidence™ is emerging as the defining capability for the next decade. NEW YORK, NY–Over the past decade, Global Capability Centers (GCCs) have undergone a fundamental transformation, evolving from cost arbitrage centers into innovation hubs, technology …
New Benchmark Report Finds Opportunities for Retailers to Optimize AI Discovery and Purchase Engagement
Ninth annual study highlights opportunities to strengthen direct digital gift card discovery, delivery and purchase experiences, including AI search visibility and mobile-first design PLEASANTON, CA–Blackhawk Network (BHN), a global leader in branded payments, released its ninth annual Best Direct Digital Gift Cards Benchmark Report, developed in collaboration with NAPCO Research. …
Audain Art Museum Celebrates Takao Tanabe’s Centennial with Landmark Retrospective
WHISTLER, BC–Marking the 100th birthday of Takao Tanabe on September 16, 2026, the Audain Art Museum is opening Takao Tanabe 100: Inside Passage, a landmark retrospective honouring one of Canada’s most distinguished painters for his immeasurable contributions to Canadian art. Presented as part of the Museum’s 10-year anniversary programming, this …
TELUS Digital, Cresta Partner to Deliver AI Agents and Augment Human Agents to Elevate Customer Experience
TELUS Digital brings engineering expertise and the experience of operating contact centers at scale to implement and optimize Cresta’s customer experience AI platform, giving global brands an AI solution that analyzes every interaction, deploys AI agents, and augments frontline teams VANCOUVER, BC–TELUS Digital, a global technology service provider specializing in …
Beyond Rewards: An Interview with Zsuzsa Kecsmar, Co-founder and Chief Strategy Officer at Antavo AI Loyalty Cloud
Zsuzsa Kecsmar is the Co-Founder of Antavo AI Loyalty Cloud, one of the leading SaaS platforms in the world, and co-author of the Antavo Global Customer Loyalty Report. Practically every company these days feels the need to have a loyalty program of some kind. Anything to keep customers coming back. …
Celebrus Launches Celebrus AI: Bringing Conversational Analytics to Live, Identity-Resolved Compliant Data
Any enterprise team can now ask questions and get trusted answers from complete, real-time behavioral data, without moving data outside their environment, in the AI client they already use LONDON, UK–Celebrus, a global leader in first-party behavioral data and digital identity resolution, today announced the launch of Celebrus AI — …
Mastercard Unveils New Cohort of Small Business Fund Recipients
Ten women-owned small businesses receive a $10,000 grant, mentorship and resources to drive business success TORONTO, ON–Mastercard revealed its latest recipients of the Mastercard Small Business Fund. Now in its fourth year, the program supports women-owned small businesses by providing critical resources to help them scale and succeed. Awarded with …
Customer Service Management Champions revealed in Info-Tech Research Group’s 2026 Data Quadrant Report
HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk Named ARLINGTON, VA–The 2026 Customer Service Management Data Quadrant Report from Info-Tech Research Group, powered by SoftwareReviews, recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions across the enterprise and Midmarket segments. Based on verified end-user feedback, the report highlights …