Three Key Ideas to Elevate CX Performance in 2022
By Vasili Triant Customer services operations were disrupted to the core over the past 24 months. While many brands are still playing catch-up, leaders are using the disruption as a catalyst to completely revitalize and modernize the customer experience – and they are starting with the contact center. With the …
Commentary on Data Privacy Day
by Peter Waters, Chief Privacy Officer, Equinix In recent years, data privacy compliance has become a critical consideration driving critical business decisions as companies look to digitally transform. Cybersecurity vulnerabilities continue to increase as companies grow their digital footprints due to the massive amounts of data being generated. The Data …
Inside Data Privacy Day 2022
Jan Kestle highlights the importance of a robust conversation on data privacy, and the central role it plays in Environics Analytics’ strategy and operations by Jan Kestle On International Privacy Day 2022, it is important to emphasize that the use of data and analytics makes the lives of Canadians better. …
Web Rep Rebrands as TransSource
New name reflects the company’s evolution into an industry leading solutions provider in the high-risk merchant transaction processing space SAN JUAN, PR–Kevin Cunningham, president of The Web Rep LLC, an industry leader in payment processing solutions for the world’s premier high-risk merchants, announced the change of its corporate name to …
Gig workers can now earn instant cash back with their Payfare cards
Payfare, Cardlytics Partner to Launch Cash Back Rewards Program TORONTO, ON–Payfare Inc., a leading fintech powering instant payout and digital banking solutions for the gig workforce, has a new rewards program powered by Cardlytics. Payfare cardholders can now earn cash back when they shop thousands of local and national brands. …
Tania Leil O’Brien Joins Environics Analytics As Chief Marketing Officer
TORONTO, ON–Experienced marketer Tania Leil O’Brien has joined Environics Analytics (EA) as Chief Marketing Officer (CMO). Based in Toronto, Canada, Tania is the newest member of the Environics Analytics leadership team. “EA is growing rapidly; adding managed services like marketing activation, clean room and campaign effectiveness measurement to our widely …
Agencies Skylar Media Group, Idea Notion Announce Formal Partnership
Aim to simplify digital transformations, enhance customer experience across North America TORONTO, ON–Award-winning creative marketing agency, Skylar Media and cutting-edge digital consulting agency, Idea Notion announced a formal strategic partnership to simplify full digital transformations and enhance customer experiences across North America. The partnership will offer a comprehensive solution to …
Zenith ‘Reimagining ROI’ for brands of tomorrow, new leadership, new focus
Renewed mandate puts enhanced focus on first-party data, making Zenith a best-in-class steward ensuring Canadian brands have global access to the right insights TORONTO, ON–Publicis Media unveiled a new mandate for its long-time marquee media agency Zenith to launch the next generation of creative consulting, positioning it as a leader …
Study Reveals Returning Role of Personalized, Omnichannel Conversations
61 percent of Consumers Indicated that Information Being Provided Through the Wrong Communication Channel Leads to Frustration with a Company NEW YORK, NY–Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced the results of a global survey that uncovers consumer and business …
AIR MILES INCENTIVES Launches Shopify App to Engage Canadian Small Businesses
Designed by AIR MILES INCENTIVES, app gives eligible Shopify merchants a new tool to grow their e-commerce business while rewarding AIR MILES collectors TORONTO, ON–The AIR MILES Reward Program is proud to support the launch of the AIR MILES INCENTIVES Shopify App, managed by RMG Loyalty. Providing a competitive advantage …