TORONTO, ON—Like many of the contact centres amidst the COVID-19 pandemic the Greater Toronto Area Contact Centre Association (GTACC)’s annual conference is going virtual in 2020. The online event, GTACC 2020 Rising Above CX/EX Leadership Summit, is taking place Thursday November 5, 2020, from 8:30 a.m. to 4:30 p.m. EST.

The Summit will feature keynote sessions, technology case studies, informal fireside chats, and industry breakouts and leadership panels. There will also be supplier/industry partner demos. Here are some of the topics whose insights that attendees can expect to receive from leaders across Canada:

  • Leading through crisis.
  • Diversity and inclusion in the workplace.
  • Keeping the remote workforce engaged.
  • Collaboration tools for the remote workforce.
  • Leading edge technologies.
  • Mental health and the challenges of today.
  • Organizational and personal resiliency.

Networking will also be part of the virtual event. Attendees will be able to connect with leading industry suppliers in the Virtual GTACC café. They are invited to participate in some fun interactive activities with the sponsors and get their names on the leaderboard.

“Come join the Customer Experience community across Canada as we share stories and lessons learned from our journey to the ‘new normal’,” said GTACC chair Sangeeta Bhatnagar. “With everyone working remotely, we have all had to pivot in how we operate, our workplace cultures, leading a remote workforce, and many other changing variables. We too, have pivoted to ensure we bring you the same great conference you now expect but the only difference is that you will be at your own home.”

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