Data AnalyticsIndustry News

Q&A with Danny Heuman, Environics Analytics’ new chief analytics officer

  Danny Heuman has been with Environics Analytics (EA) since day one and has recently been promoted to the role of chief analytics officer. Heuman was the lead developer of PRIZM CE, conducting the research that first linked psychographic social values with geodemographics. Since then he has led the development …

Financial ServicesIndustry NewsUncategorized

Mobile banking on the rise in Canada while satisfaction with personal service drops: J.D. Power Finds

RBC Royal Bank ranks highest among Big 5 Banks; Tangerine ranks highest among midsize banks TORONTO — Canadian retail banks have continued to assert their leadership in mobile banking, showing steady increases in mobile adoption and mobile customer satisfaction, but is that focus coming at the expense of other banking channels? Mobile …

Industry News

AMA Toronto opens 2017/18 Mentor Exchange program to new applicants

TORONTO — The American Marketing Association’s Toronto chapter (AMA Toronto) is pleased to announce the launch of its 2017/18 Mentor Exchange program.  The popular AMA Mentor Exchange, now in its eighth year, is taking applicants until July 28. The program, in partnership with the Schulich Executive Education Centre, pairs 50 mid-career marketing and business executives together …

Industry NewsLocation-based Marketing

Digital Map Products acquires DMTI Spatial

Acquisition of Canada’s market leader in location-based information and data quality expands DMP’s North American footprint Irvine, CA — Digital Map Products, Inc. has acquired DMTI Spatial from Neopost Canada. DMTI offers a suite of location-based intelligence solutions, including CanMap and LocationHub, powered by a proprietary database that is continuously updated via more …

Industry News

Environics Analytics names Paul Evans as chief strategy oficer

TORONTO — Environics Analytics (EA) announced today that Paul Evans has joined the company as chief strategy officer. He brings to the position more than 20 years of experience in strategy, operations, marketing, business development and management, most recently as chief revenue officer at Alteryx. A native of New York, …

E-commerceIndustry News

Four out of five Millennials purchased from Amazon in the past month

In advance of Prime Day, New Yes Lifecycle Marketing data reveals Millennials shop more frequently on Amazon than any other generation CHICAGO — Millennials are buying from Amazon at a higher rate than their older or younger generational counterparts, with 79% reporting a purchase within the past month, according to a new …

Industry NewsLoyalty

Canadian loyalty programs reach 175M memberships: 2017 COLLOQUY Loyalty Census

Biennial report on loyalty marketing reveals 35% increase in program memberships nationwide TORONTO — Canadian consumers hold 175 million memberships in customer loyalty programs, according to the 2017 COLLOQUY Loyalty Census, featuring for the first time COLLOQUY’s traditional audit coupled with consumer survey research. COLLOQUY’s biennial report continues to show an …

Data AnalyticsIndustry NewsLocation-based Marketing

Environics Analytics Acquires RSI Research Solutions

TORONTO — Environics Analytics (EA) announced today that it has acquired the business and assets of RSI Research Solutions Inc. (RSI). Under terms of the agreement, RSI’s expertise in location analytics and market insight, along with its software applications, will be integrated into EA’s offerings. The two organizations’ combined capabilities …

Email MarketingIndustry News

Highly reputable email senders see 20% more messages delivered to the inbox

New research from Return Path reveals the link between sender reputation and email marketing success NEW YORK — Return Path has released its annual Sender Score Benchmark Report. Using data from Sender Score and Return Path’s Reputation Network, the new report analyzes a sample of more than four trillion email messages to …

Customer ServiceDigitalIndustry News

Digital technology raises the bar for customer service: AMEX Global Customer Service Barometer

Only five per cent of Canadians feel brands are exceeding expectations MARKHAM, ON –– New digital services and technologies are having a profound impact on the mindset of Canadian consumers, who now have higher expectations than ever before when it comes to customer service. Although most (71%) believe companies are stepping …