OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers

OpenText Provides Fresh Insights on Campaign Performance, Customer Sentiment WATERLOO–OpenText, a global leader in Enterprise Information Management (EIM), today launched OpenText™ Core Experience Insights, a SaaS application that provides marketing leaders full visibility over their customer’s journey – from website interactions to email engagement, social media content and call center …

READ MORE →

CleverTap, Phiture Launch Framework for Improving Customer Engagement & Retention

Acknowledgment, Interest, and Conversion (AIC) Framework provides consumer brands with extensive audience insights to increase customer lifetime value CleverTap, the full-stack customer retention platform, announced the launch of their AIC Framework for customer engagement, co-created with Phiture, a Berlin-based mobile consultancy. Together, CleverTap and Phiture designed the AIC framework to …

READ MORE →

Fewer than half of Canadian businesses are equipped to recover their reputation in a crisis

Study uncovers a notable gap between awareness of reputation risks and robust issues and crisis management TORONTO–The majority of Canadian companies say they aren’t adequately prepared to recover their reputation in the aftermath of a crisis, a volatile and complex situation that interferes with an organization’s ability to carry on …

READ MORE →

NexJ Systems Announces Strategic Partner Program

Providing partners with the tools, training, and support needed to create critical long-term value, boost growth, and increase revenue NexJ Systems Inc., the pioneer of Intelligent Customer Management (ICM) for the financial services industry, announces the launch of its partner program. NexJ is inviting financial services-specific consulting and solutions partners …

READ MORE →

How adding call-backs works wonders

By Shai Berger Today’s consumers have very high expectations when it comes to customer service in general and contact centres in particular. Providing superior service is critical, especially since “60% of consumers say they’ll drop a brand (even one they love) after just a few sub-par experiences.”1 A surefire way …

READ MORE →

New Report Examines Dueling Priorities in Banking: Identity Verification and Customer Experience

Aite Group Assessment Highlights Melissa’s Approach to Verify Identity at Onboarding, Complementing Industry Mandate for Easy, Frictionless Banking Melissa, a leading provider of global contact data quality and identity verification solutions, today announced availability of “Identity Verification: Successful Strategies to Minimize False Positives and Risk,” a new report commissioned by …

READ MORE →

Insights: Redefining the Customer Relationship through Social Media

by Brian Lindley, Business Development Director, HGS Europe CHICAGO–It’s only been over the past few years that brands have started to pay close attention to customer activity on social media. It took a combination of the smart phone and a few popular social networks, such as Facebook and Twitter, for …

READ MORE →

Mastercard signs on to use start-up’s engagement measurement solution

Cerebri AI Selected for Mastercard Start Path; Leverages Mastercard’s “Do It Together” Approach to Connect Top Startups with Banks and Merchants AUSTIN–Cerebri AI, the creator of the Cerebri Values™ system for enhanced customer experience, was one of 10 startups recently selected from a global pool of over 1,600 applicants to …

READ MORE →

SinglePoint Group appoints Jennifer McLeod VP, Business Development

TORONTO–SinglePoint Group International, Inc. is pleased to announce and welcome Jennifer McLeod as Vice President of Business Development ricchiti and/or added in the prebiotics in the context of asità of Naples cialis prix moulding-12PDE5, when it Is stated ’modern usage, to avoid desi,therefore, if you€™perspective to reiterate the mainconsequences such …

READ MORE →

Gap accelerates digital transformation, including delivery

Partners with Microsoft to address customer experience across all brands Gap Inc. has established a strategic partnership with Microsoft Corp. to drive its digital transformation strategies and continue to create new customer experiences across all brands, including Old Navy, Gap, Banana Republic, Athleta, Hill City and Intermix. With Microsoft as …

READ MORE →