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TORONTO–The 2020 EFFIE Awards have reached the final round of winner announcements, after the Silver Winners were revealed. The Finalists, Bronze, Silver and Gold winners are being announced at different times during September, leading up to the Canadian Creative Effectiveness Summit, which takes place on September 30 through October 1st. Hosted …

First half of 2020 findings highlight overall decline in human-initiated attacks, growth in bot attacks targeting financial services organizations LexisNexis Risk Solutions released its biannual Cybercrime Report, which tracks global cybercrime activity from January through June 2020. The report dives deep into how the COVID-19 pandemic has impacted the global …

New research highlights how retail and consumer goods companies must adjust their product and service portfolios to meet consumers locally As consumers refocus on their local community in light of the COVID-19 pandemic, the change in attitudes will be long-term, bringing about the “decade of the home” according to new …

COVID-19 has fundamentally changed business in Canada. While cities and provinces across the country transition in the next phase, many businesses still feel unprepared to open. • When asked if ready to reopen their business next week, nearly a third (30 percent) of businesses say they would not feel prepared …

Inside the Shift to Digital Advertising Advertisers pulled back spending sharply when the scale of the coronavirus crisis became clear. The steepest declines took place between March and May, with timing varying by country. These declines have now started to ease and are expected to gradually moderate over the rest …

By Rupen Seoni It’s no understatement to say that the COVID-19 pandemic has had a profound impact on Canadians’ movements in their daily lives. We are all living with business closures, stay-home advisories and physical-distancing orders. And these efforts are critical to the public health response to contain transmission of …

Mastering the practice of personalization can seem overwhelming for marketers, leaving them to wonder whether the cost and effort is worth the trouble. But giving up on the dream of one-to-one marketing would be a shame. By Stephen Shaw When the era of Big Data dawned in the early 2000s …

By Crystal Hyde As a public relations/corporate communications strategist, I have spent a career working with extremely talented marketing communications leaders and always admire the way they look at the world — with creativity and focus that pinpoints target customers and speak directly to them, motivates them to act, connects …

By Jeff Gallino Businesses have experienced many disruptions over the last several months, but few departments have faced the challenges that the contact center has endured. Between a sudden shift to remote work, an influx of calls with urgent and sensitive requests, more vulnerable customers and workforces, and a wider …

By Susan Perlmutter The pandemic has changed how we live, work, and the way we communicate. The financial industry, particularly, has faced some difficult issues, including payment processing delays, loan approval backlogs, and overall accessibility. Financial institutions have been inundated with customer service inquiries and have scrambled to provide timely …