Direct MailIn the Mail

Smart targeted direct mail campaign leads to a 578% ROI for Primus

Telecom’s challenge of customer acquisition Primus Canada is the largest independent telecommunications service provider in Canada; it gains its market share with more value through lower rates, rewards and better service. But competing with much larger brands means Primus must work hard to build brand awareness and acquire new customers, …

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Data Analytics

Big Data and the future of decision making

As individuals, it is estimated that we make about 35,000 conscious decisions daily. Get up with the alarm or press snooze? Walk or drive to work? Make that large up-front investment for your business now or hold off until next year? The act of decision making is complex and yet …

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Data Analytics

Royal LePage turns to data analytics to help buyers find their “perfect life”

When it comes to selling a home, sometimes the most important real estate is on the Internet. In the age of online shopping, driving homebuyer traffic to an agency’s website is just as important as holding open houses. And just like a brick and mortar property, an online real estate …

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Excellent ExecutionIntegrated Payments

Integrated payments are changing business operations and the customer experience

In a world where customer needs are rapidly evolving, how will your organization remain accessible and relevant? One area not to overlook is how a business accepts payments. The successful operation of a business requires multiple systems to keep the back office organized, your front line humming and customers happy. …

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Operations and LogisticsRetail

The retail supply chain is modernizing

Three impact areas you need to act on today If you’re a brand manufacturer, your retailers are undercutting you and going right to the factories to make their own versions of what you sell. If you’re a retailer, your brands are going direct to the consumers and bypassing the retail …

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Data AnalyticsData-Driven Organizations

Analytics achieving results: Are we making progress?

  The purpose of marketing is to connect people with products and services that they want or need. Understanding your customer’s motivation and mindset—along with past patterns and behaviours—and combining these insights with the right offer, message and “hot buttons” at all points of interaction with your brand ultimately lead …

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Data AnalyticsData-Driven Organizations

Technical considerations for data-driven customer-centric orgs

  The CEOs read the news. Your company is falling way behind and it’s all because Amazon is much more customer centric. So out goes a memo telling everyone to be more customer focused and HR sets up a compulsory training class. Does that echo something you’ve seen? Of course, …

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Data Analytics

The unique value of analytics-based consulting

A new discipline emerges to support improved performance and growth In the current business environment, with data proliferating and demand for data analytics growing, many organizations are seeking direction on what data they should be accumulating, how to obtain and integrate the data and best practices for harnessing the data …

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Data Analytics

How to train marketers to be better data analysts

Marketing is shifting and, with it, the priorities of marketers and how we work. Today, with Big Data, AI, predictive modeling and a slew of new tools to help us better understand our customer, our decisions are better informed than ever before. However, utilizing and analyzing data doesn’t come easy …

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