Direct MailEngagement & Analytics

STARS: Soaring to new heights with direct mail

When critically ill and injured patients in Western Canada need emergency care and transport to a hospital, many turn to STARS—the Shock Trauma Air Rescue Society. Operating a fleet of 11 helicopters, STARS has flown more than 30,000 missions in Alberta, Saskatchewan and Manitoba since its founding in 1985. With …

READ MORE →
Engagement & AnalyticsIndustry News

RealityMine, Ipsos unveil data from TouchPoints Canada 2015

Study shows Canadian half-hourly media consumption including social media, search, Netflix, Apps and gaming PRESS RELEASE: Toronto, ON — RealityMine, a leading global provider of mobile market research technologies and consumer analytics, in partnership with Ipsos Corp. MediaCT, today shared data from Touchpoints Canada 2015 – the most comprehensive analysis of …

READ MORE →
Engagement & AnalyticsMobile Marketing

Marketing’s mobile shift

Marketing planning becomes challenging as the mobile landscape is always shifting. The ways in which consumers behave and consume media has changed. Today’s consumers use multiple devices throughout the day to research, connect and shop. To add to the complexity, today’s hyper-connected consumer often uses multiple devices at once! Marketers …

READ MORE →
Engagement & AnalyticsMobile Marketing

Would you click through? Advice for capturing dwindling attention spans

  Time’s up, marketers! We all know the attention span of consumers today is shorter than ever, and according to a study from Microsoft last year, even a goldfish can focus longer than the average multi-screen user. That Vine even exists—and is thriving—is further testament to this trend. Here, consumers …

READ MORE →
Engagement & AnalyticsMobile Marketing

Customer experience is a key differentiator for competitive businesses

  To win customer loyalty today, you must provide a compelling customer experience that merges the physical and digital worlds. Why is it important? Multichannel customers spend three to four times more than single-channel customers. But many companies have not dramatically changed their business processes and technologies to adjust to …

READ MORE →
Customer Relationship ManagementEngagement & Analytics

CRM is much more than software

50% failure rate acknowledges something is VERY wrong There are many fortunes being made on the purchase, licensing and consulting associated with CRM implementations. Big brands in the category like Salesforce, Microsoft Dynamics and NetSuite all promise great riches for their customers after heavy IT investments, training and database deployments. …

READ MORE →
Customer Relationship ManagementEngagement & Analytics

Joining the conversation

In this age of uninhibited self expression, when almost everyone has something to say or share, marketing must modernize its communication model to have any chance of joining the conversation   Forty thousand years ago, when our early ancestors drew pictures of the world around them on cave walls they …

READ MORE →
Engagement & AnalyticsLoyalty

Making loyalty personal

How many times have you perused the same loyalty rewards catalogue online, weighing the option of this toaster, that bracelet, those golf clubs—only to tell yourself that if you wait just a little longer you’ll have more reward points and can choose from the next tier of rewards? Those days …

READ MORE →
Engagement & AnalyticsLoyalty

Developing a thoughtful and realistic next-best-action strategy

Why knowing your customer starts with analytics and a well articulated next-best action strategy   In a world of increasingly high consumer expectations, customers want to be known as individuals with distinct preferences, not just a member of a segment. The digital world is challenging marketers to consistently understand and …

READ MORE →
Engagement & AnalyticsIndustry News

Shine launches Shine Influencers

Toronto communications agency launches new division to facilitate the relationship between brands and influencers Shine, a Toronto-based communications agency has launched their newest venture—Shine Influencers. A talent management agency for social influencers, Shine will represent a powerful cross-section of North American social superstars. Connecting brands to their consumers, Shine will …

READ MORE →