Customer Relationship ManagementEngagement & Analytics

CRM is much more than software

50% failure rate acknowledges something is VERY wrong There are many fortunes being made on the purchase, licensing and consulting associated with CRM implementations. Big brands in the category like Salesforce, Microsoft Dynamics and NetSuite all promise great riches for their customers after heavy IT investments, training and database deployments. …

READ MORE →
Customer Relationship ManagementEngagement & Analytics

Joining the conversation

In this age of uninhibited self expression, when almost everyone has something to say or share, marketing must modernize its communication model to have any chance of joining the conversation   Forty thousand years ago, when our early ancestors drew pictures of the world around them on cave walls they …

READ MORE →
Engagement & AnalyticsLoyalty

Making loyalty personal

How many times have you perused the same loyalty rewards catalogue online, weighing the option of this toaster, that bracelet, those golf clubs—only to tell yourself that if you wait just a little longer you’ll have more reward points and can choose from the next tier of rewards? Those days …

READ MORE →
Engagement & AnalyticsLoyalty

Developing a thoughtful and realistic next-best-action strategy

Why knowing your customer starts with analytics and a well articulated next-best action strategy   In a world of increasingly high consumer expectations, customers want to be known as individuals with distinct preferences, not just a member of a segment. The digital world is challenging marketers to consistently understand and …

READ MORE →
Engagement & AnalyticsIndustry News

Shine launches Shine Influencers

Toronto communications agency launches new division to facilitate the relationship between brands and influencers Shine, a Toronto-based communications agency has launched their newest venture—Shine Influencers. A talent management agency for social influencers, Shine will represent a powerful cross-section of North American social superstars. Connecting brands to their consumers, Shine will …

READ MORE →
DigitalEngagement & AnalyticsTargeting and Acquisition

Webinars 101: Building Engagement & Filling the Pipeline

What’s a Webinar? Like many other Internet phenomena, the names of two things (‘web’ and ‘seminar’) were smushed together to make up a brand new noun (‘webinar’). After all, why not? Webinars are increasingly being leveraged by B2B organizations to generate awareness and preference. Typically delivered via a purpose-designed platform, …

READ MORE →
Engagement & AnalyticsLoyalty

Aeroplan and Cossette: Behind your plan

Aeroplan, Canada’s premier coalition loyalty program, has launched a new national integrated mass media campaign, bringing to life its new brand positioning—the result of a thorough process that began with extensive consumer research. Created by Cossette for Aeroplan, the campaign is based on the notion of Aeroplan as a trusted …

READ MORE →
DigitalEngagement & Analytics

Zonetail secures $2.3 Million in Series A financing to further develop first ever “anchored local” hotel/condo/office tower app

App developer and tech startup Zonetail Inc. (Zonetail) is proud to announce that it has raised $2.3 million CDN in Series A financing through private investors. The round of financing will help further develop its “anchored local” white-label hotel app, and grow its market and revenue. Zonetail is the world’s …

READ MORE →
Engagement & AnalyticsLoyalty

Aimia releases latest Loyalty Lens Report

The Data Exchange Economy: Consumers willing to share personal data for a fair return But global report from Aimia shows businesses worldwide are failing to deliver on this exchange Eight in 10 (80%) consumers around the world are willing to share key pieces of personal information with brands.  Yet businesses …

READ MORE →