Verint, Avaya to Tightly Integrate KM, CCaaS Products
MELVILLE, NY and RALEIGH-DURHAM, NC—Verint has expanded its partnership with Avaya to integrate Verint Knowledge Management with Avaya OneCloud CCaaS. Verint Knowledge Management uses patented, artificial intelligence (AI)-infused search technology to create a more automated, natural, and innovative way to connect people to knowledge. It is an easy-to-use solution that …
Remote Workers Under Cyberattack: ESET Report
TORONTO, ON–After months of abusing the COVID-19 theme in their campaigns, cybercriminals appear to have returned to their usual tactics in the third quarter of 2020. And according to ESET’s just released Q3 2020 Threat Report an area where the risks remain particularly high is remote work. ESET telemetry showed …
Canadian Businesses Should Step Up Data Security Measures: Shred-it Report
OAKVILLE, ON–Canadian businesses may be a little too confident in their information security practices. And that could pose problems both internally and with their customers that companies need to address. These findings, and others, are contained in Shred-it’s 10th annual Data Protection Report (formerly “The Security Tracker: State of the …
Focus on Great Creative at AMA Toronto Event Oct.28
TORONTO, ON–According to AMA Toronto,“Great creative is unmistakable but achieving can be a challenge. It’s the inspiring combination of words and images that can motivate, empower, and deliver the results you need.” To that end the AMA Toronto’s next virtual monthly marketing networking group (MNG) event, on Oct. 28, and …
Still Time to Register for Next CMAfuture Oct.28
TORONTO, ON–The Canadian Marketing Association (CMA) is holding its last CMAfuture virtual morning event of the year on Oct.28, from 10:00 a.m. to 12 p.m. EDT. The topics that will be covered include: Gen Z and the future of diversity and inclusion; The importance and advancements of attribution in the …
Third Light Launches Collaborative Digital Asset Management Solution
CAMBRIDGE, UK–Third Light has released a significant update to its digital asset management (DAM) software, Chorus, to deliver a complete collaborative DAM solution for creative teams. The update includes groundbreaking features designed to connect teams working remotely and facilitate collaborative project cooperation. “This is more than an update; we almost …
DX3 Pulse Switches on Oct.21
TORONTO, ON–The retail, marketing, and tech event DX3 has gone virtual this year. On Wednesday Oct.21 the DX3 Pulse will feature a variety of online sessions. These include (subject to change): Welcome and Opening Keynote: Future of Retail Post COVID-19, Retailer Perspective. Keynote: Future of Retail Post COVID-19, The Mastercard …
11th Annual GTACC Conference Goes Virtual Nov.5
TORONTO, ON—Like many of the contact centres amidst the COVID-19 pandemic the Greater Toronto Area Contact Centre Association (GTACC)’s annual conference is going virtual in 2020. The online event, GTACC 2020 Rising Above CX/EX Leadership Summit, is taking place Thursday November 5, 2020, from 8:30 a.m. to 4:30 p.m. EST. …
Focus on Privacy Law Changes at CMAprivacy Virtual Event
TORONTO, ON—Canada is facing the most significant changes to its federal and provincial privacy laws in decades. This will be the theme of CMAprivacy from the Canadian Marketing Association (CMA)’s Morning Event Series, Canada’s premier annual event for marketers on breaking privacy developments, which is taking place virtually on Tuesday …
TikTok Launches First-Ever Canadian Ads
TORONTO, ON–TikTok has launched its first-ever ad campaign in Canada, “It Starts on TikTok,” which celebrates diversity, trends, stories, conversations and more that are born and celebrated on TikTok and explode in popularity, delivering cultural and social impact on and off-platform. This multi-channel campaigns span social, digital media, out-of-home, and linear TV …