Using Digital Services to Boost Retention
By Kevin Deveau The COVID-19 pandemic has disrupted wide swaths of the world economy, and Canada’s financial services industry is no different. As more Canadians than ever find themselves working from home, more of them are accessing money online, CIBC, for example, saw a 250 percent increase in clients ages …
Nothing Will Ever Be The Same Again
By Stephen Shaw The pandemic has triggered many unexpected shifts in consumer behaviour that are here to stay. Now is the time for marketers to look past this crisis and get ahead of change instead of continuously chasing it. Nothing shakes up complacency like a global pandemic. This once-in-a-lifetime crisis …
What a Complex Time to be a Marketer
By Livia Zufferli And I would have said that even before the COVID-19 crisis emerged as a once in a century calamity that would bring the biggest nations and economies to their knees. Or even before the social uprisings resulting from an untenable reality of systemic racism and disadvantage. Companies …
Employing Appointment-Based Videoconferencing
By Scott Wilson and Dr. Richard Tytus 2020 has been a challenging year for Canadians across the country. The COVID-19 pandemic has forced us to change the way we work, socialize and connect with others resulting in a demand for video conferencing services and accessible digital platforms. As more and …
Leveraging 3D/360 Product Images for Successful Mobile Marketing
By Bill Bloom COVID-19 has radically altered the consumer shopping game. From a shopping perspective we are seeing the rise of what McKinsey & Company has labeled the “homebody economy.” In a recent study they found that more than 70 percent of survey respondents don’t yet feel comfortable resuming “normal” …
The Customer-Driven Changes to Manufacturing
By Michael Brassea Customers, businesses, and ultimately end customers, continually seek sophisticated and value-rich, yet affordable products, often customized to their needs and available when they want it. For example, many goods have been infused with electronics, like the Internet of Things, for precise, real-time control and management. Moreover, customers’ …
Customer Loyalty Analytics during COVID-19
By Richard Boire During these difficult times as businesses strive to stay afloat, thoughts of analytics and their impact have become a lower priority for many organizations. Yet, it is during these times that analytics is even more important. The ability to use data for more effective decision-making has fundamentally …
What’s Important to Your Buyer?
By Lee Frederiksen Few, if any, direct marketers haven’t shifted strategy over the past nine months. Uncertainty and change are the order of the day, and this change affects everyone: you and your buyers. You need to anticipate and respond to buyers’ need to assess products, services and providers in …
Why Prioritize Data Protection
By Kal Irani Retail is looking different this year, with more consumers turning to online shopping platforms. According to Statistics Canada, over the years retail eCommerce sales have become more prominent, reaching a record $3.9 billion in May 2020 alone, a 2.3 percent increase since February, and a whopping 110.8 …