The evolution of an expert fraud investigation team
Fraud investigation teams are an essential part of managing e-commerce fraud, but with the proliferation of fraud tools they have become somewhat of a taboo topic in the industry. Many of the new fraud solutions suggest that fraud investigator reviews can be completely eliminated and merchants can instead rely solely …
‘Tis the season for e-commerce
Proven tips to help you get through the holidays T’was the month before Christmas, when all through the house, Everybody was scrambling, looking to buy a blouse. Company A waited and waited, now their site’s in repair, While Company B made the sale, they planned ahead to avoid the scare. …
How smartphone numbers can help e-commerce retailers improve their marketing
Gathering customer phone numbers and advertising their own phone numbers are two points rarely on the radar for marketers in e-commerce, yet both offer additional solutions to the main challenges for marketers: driving traffic to the website, increasing the number of conversions from browsing, preventing cart abandonment and remarketing. If …
Canadians expect dynamic digital payment solutions and experiences
How Interac is adapting to deliver exceptional, innovative experiences for your customer We have truly entered an age of digital transformation. We are, increasingly, a digitally connected people engaging in ever more sophisticated tasks through technology—and this will only continue to escalate. This wave of technological change squarely impacts payments …
Data-driven e-commerce
Using Google Analytics to learn about and market to your customers Data has always been a part of online marketing and the data-first model should be no stranger to online marketers. Data-first means instead of running campaigns or strategies and then looking at the data to determine success or not, …
Never miss out on a sale
Businesses large and small never want to miss out on a sale. In 2009, Jim McKelvey was operating a glass-blowing business and lost out on a sale because he was unable to accept credit cards. You may know the story: out of that experience McKelvey and Jack Dorsey founded Square, …
Five tips for a successful e-commerce integration
To succeed with e-commerce at any scale you need to connect your accounting, ERP, POS or warehouse systems to your e-commerce software. While managing a handful of orders a day manually might be slightly inconvenient, managing 50 or 100 is a big challenge and 1,000+ is impossible. There are …
The mobile wallet opens up opportunities for marketers
Marketers leveraging mobile wallet to connect with customers in real-time In today’s always-connected world, smartphones are literally everywhere—including in our hands, on our bedside tables and at our side when we’re shopping. So are opportunities for marketers who want to engage their customers by delivering relevant, customized, location-aware content …
U.S. customers eager to buy online from Canada
One retailer details how U.S. purchases have played a big role in the company’s success Fred Pritchard tapped a small vein of online gold a few years back when the company he works for, Golda’s Kitchen, stocked a cooking accessory popularized by celebrity chef Jamie Oliver. U.S. shoppers were clamoring …
Are your social media accounts really engaging customers?
Using social media to promote, advertise and engage customers is vital for online businesses. People are now using social media platforms to communicate directly with brands—whether that’s saying how awesome they are or complaining about a service or product. Online businesses now have staff dedicated to keeping social media accounts …