TORONTO — Square Feedback
“We know that Canadian buyers more often than not open and review their Square digital receipts,” said Cathy Vigrass, Square’s head of Canada. “By turning that existing buyer engagement into an actionable communications tool, we can help our sellers take customer service to the next level, which is critical to their success.”
Square powers millions of digital receipts by email and text message every year in Canada. This new customer feedback tool is free and built into Square’s digital receipts as part of Square’s latest Point of Sale app.
|Here’s how Square Feedback works:
“In the age of Yelp and TripAdvisor, all businesses get online reviews from customers,” says Andrew McWilliam, Square seller and business owner of Ratio Coffee & Pastry in Vernon, British Columbia. “To directly take care of customer concerns through receipts and either issue a refund or send a coupon for a free beverage is powerful. It’s another level of engagement not offered on other platforms we have used so far.”
More information about Square Feedback can be found at squareup.com/ca/feedback.