WATERLOO — OpenText has been ranked the leading B2B Integration Managed Services provider in the new Ovum report titled Market Landscape: B2B Integration Managed Services Providers, 2016-2017. Conducted independently by Ovum, the report evaluated more than 260 capabilities of the leading B2B integration managed services providers and their offerings.
According to the Ovum report, “B2B integration managed services constitute a highly specialized market, more so in terms of cloud based B2B integration managed services, with the stragglers (in terms of innovation) slowly fading away and losing market share.”
According to Ovum’s estimates, “resource-related costs can account for up to 60% of the total cost of ownership (TCO) for a legacy EDI solution. This trend has also contributed toward enterprises deciding to outsource B2B integration, which allows internal IT teams to focus on higher priority and more-strategic initiatives.”
“OpenText’s managed services offering is technically advanced and functionally rich, and the associated roadmap fits well with its target market. OpenText is one of the few vendors that have achieved success in maintaining the right balance between B2B integration features and capabilities and critical aspects of managed services delivery,” said Saurabh Sharma, senior analyst, Infrastructure Solutions at Ovum. “The vendor achieved the highest score for the ‘core integration and associated capabilities’ criteria group under the technology dimension, a good indicator of a sound foundation and differentiators in terms of key B2B integration features and capabilities.”
“Businesses today are seeking to enhance their B2B integration programs to improve agility, grow their business and increase profitability,” said Adam Howatson, chief marketing officer at OpenText. “OpenText B2B Managed Services offers customers access to the largest network of unique trading entities, OpenText Business Network, as well as a comprehensive portfolio of integration services and supply chain automation solutions to meet their individual needs.”
Ovum conducted thorough briefings with the final vendors to discuss and validate their responses to the evaluation criteria and understand latest product developments, strategies, and roadmaps. Vendors were evaluated based on features and capabilities that differentiate leading B2B integration managed services offerings. The criteria groups and associated percentage weightings include Core integration and associated capabilities (35%), Trading partner community management (12.5%), Monitoring and analytics (12.5%), Service delivery and management (20%) and Deployment flexibility and security capabilities (20%). Additionally, Ovum assessed areas including market penetration, the maturity of offering in its current state and Innovation in key areas such as product strategy.
A key element of OpenText Business Network, OpenText B2B Managed Services experts perform all of the day-to-day activities such as mapping, connectivity, onboarding, testing, monitoring and end-user support on our customer’s behalf. Leveraging OpenText expertise, customers are able to quickly connect to business partners, scaling up and down the number of people on projects as needed and allowing customers to focus on their core mission, not the complexities of B2B integration.