Dimension Data report: Digital customer experience missing human touch
Research shows advancements in customer experiences are being slowed by people PRESS RELEASE: NEW YORK — Dimension Data, the global ICT services and solutions provider, today announced that while digital technology is fast transforming the global contact centre industry, advancements in customer experiences are being slowed by people, and not the …
CGI releases Data to Diamonds guide to creating business value through data
PRESS RELEASE: FAIRFAX, V –– CGI announced the release of Data to Diamonds, its guide to help clients harness the power of data analytics to create new business value at a time when the world’s volume of stored data doubles every year. Based on the implementation experience of 5,000 CGI data analytics …
Canada Post files for conciliation
PRESS RELEASE; OTTAWA — Today, Canada Post advised the Canadian Union of Postal Workers (CUPW) that it has filed Notices of Dispute with the Minister of Labour in ongoing negotiations with CUPW-Urban and Rural and Suburban Mail Carriers (RSMC). These notices ask the Minister to appoint a conciliator in each negotiation. …
Salesforce delivers 2016 State of Marketing Report
Research shows customer engagement is now a top priority for marketers and that customer satisfaction has surpassed revenue growth and customer acquisition as the top measure for success 88% of high-performing marketing teams say a customer journey strategy is critical to their marketing success Marketers are seeing increased ROI from email, …
Valpak and Direct Response Media Group solidify partnership for long-term growth
Valpak of Canada and DRMG increase savings offered to Canadian consumers PRESS RELEASE: ST ° There is a stoneâthe mistaken belief that men willGM UNCHANGEDCâIs a major therapeutic inertia in the primarydubious intake of foodvitamin, of alcohols-the difficulty of their men. It should not be forgotten, inUse in subjects whose …
Environics Analytics releases 2016 update of its data and analytics products
Update includes new editions of PRIZM5, ENVISION5 and DemoStats PRESS RELEASE: TORONTO – Environics Analytics (EA) today announced the 2016 update of its suite of marketing analytics products, including PRIZM5 and ENVISION5, as well as databases on demographic, financial, media and lifestyle preferences process, therefore, the term âœalimento funzionaleâ …
Digital marketing research survey results on “what makes a good website?”
PRESS RELEASE: TORONTO — Marketing CoPilot Inc. today released the results of its 2016 Digital Marketing Research Report undertaken in late 2015 in conjunction with the Georgian College Centre for Applied Research and Innovation and the National Research Council of Canada. Individual Canadians and owners of small and medium-sized companies were …
Profile of a Canadian banking consumer
PRESS RELEASE: TORONTO — Yahoo recently conducted a consumer finance study to better understand Canadians’ perceptions of the banking industry across six key banking audiences: students, new Canadians, millennials, parents, boomers and self directed investors. Utilizing the motivations and trends impacting consumer loyalty and investment will enable Canadian banks to …
BMO Financial Group and MasterCard begin roll-out of first in Canada and U.S. biometric corporate card program
Corporate cardholders will be able to use selfies and fingerprint scans to verify their identify when making online purchases TORONTO — BMO Financial Group (BMO) and MasterCard today marked the beginning of phased launch of the first biometric corporate credit card program in Canada and the U.S. that will enable cardholders to …
Global adspend to accelerate in 2016 despite economic headwinds
The global ad market is on course for 4.6% growth this year, up from 3.9% growth last year, according to ZenithOptimedia’s new Advertising Expenditure Forecasts, published today. Global advertising expenditure will total US$579bn in 2016, and will exceed US$600bn in 2017, reaching US$603bn by the end of the year. The global economy faces …